Assistant Store Manager – Back-End Operations

J.D. Irving, Limited; Yarmouth; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager for Back-End Operations. This role involves overseeing operations in the Lumber Yard and LBM departments while ensuring safety standards and delivering exceptional customer service. Candidates should have retail management experience, strong leadership skills, and the ability to leverage technology for operational efficiency.

Qualifications

• 2-3 years in a leadership/supervisory role.
• Openness to continuous improvement.
• 21+ years of age due to forklift training requirement.

Responsibilities

• Oversee and manage shrink and inventory integrity.
• Engage and motivate team members through coaching.
• Drive profitability by executing sales strategies.

Skills

Communication

Customer Service

Problem Solving

Technology Utilization

Education

Retail Management Experience

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own.

Assistant Store Managers Back-End Operations

are responsible for all operations within the ‘back-end’ of the business including the Lumber Yard and LBM (lumber and building materials) departments, including maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Qualifications

• Retail management is considered an asset
• 2-3 years in a leadership/ supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Shrink and inventory control
• 21+ years of age due to the forklift training requirement (in-house to be provided), previous forklift experience is considered an asset

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high yard standards, ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-ins, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on lumber and lumber building materials (LBM).
• Analyze sales performance and implement initiatives to enhance sales growth.
• Manage fleet operations, ensuring timely and efficient delivery of products to customers. (Optional dependent on store)
• Support team development through training programs and fostering a positive work environment.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, including Excel, Word and Outlook. Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.