Assistant Store Manager - Back-end Operations

J.D. Irving, Limited; Port Hawkesbury; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager for Back-End Operations. This role involves overseeing inventory management, enhancing team performance, and driving profitability through effective strategies in the lumber and building materials departments. The ideal candidate will have strong leadership experience and exceptional customer service skills.

Qualifications

• 2-3 years in a leadership/supervisory role.
• Retail management experience considered an asset.
• Openness to continuous improvement and learning.

Responsibilities

• Manage shrink and ensure accurate inventory counts.
• Drive profitability through sales strategies focused on lumber and building materials.
• Support team development and maintain safety standards.

Skills

Communication

Customer Service

Technology Use

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own.

Assistant Store Managers Back-End Operations are responsible for all operations within the ‘back-end’ of the business including the Lumber Yard and LBM (lumber and building materials) departments. Responsibilities include maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Qualifications

• Retail management experience considered an asset
• 2-3 years in a leadership/supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and problem-solving (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Experience with shrink and inventory control
• 21+ years of age due to forklift training requirement (training provided); previous forklift experience considered an asset

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity
• Maintain high yard standards, ensuring the workspace is organized and safe for employees and customers
• Engage and motivate team members through regular check-ins, coaching, and constructive feedback
• Drive profitability by executing sales strategies focused on lumber and building materials (LBM)
• Analyze sales performance and implement initiatives to enhance sales growth
• Manage fleet operations, ensuring timely and efficient product delivery (optional depending on store)
• Support team development through training programs and fostering a positive work environment
• Ensure proficiency in software such as Microsoft Excel, Word, Outlook, Kronos, and D365 to enhance productivity and streamline operations