Assistant Store Manager

Highland Farms Supermarkets; Vaughan, Golden Horseshoe, Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic and growing grocery destination that values passion for food and people. As an Assistant Store Manager, you will play a pivotal role in daily operations, ensuring exceptional customer service and staff training. This position offers a friendly work environment with opportunities for advancement and competitive wages. You will help foster a culture of respect, energy, and service excellence, making a meaningful impact in the community. If you're ready to take your career to the next level in a supportive and vibrant atmosphere, this opportunity is perfect for you.

Benefits

Health Care Benefits

On the Job Training

Flexible Shifts

Advancement Opportunities

Qualifications

• 5+ years in large format grocery/supermarket environments.
• 3+ years in a managerial role with strong customer service focus.

Responsibilities

• Assist Store Manager with daily operations and customer service.
• Oversee staff training and ensure adherence to health regulations.
• Manage inventory and maintain store appearance.

Skills

Customer Service Skills

Time Management

Staff Training

Problem-Solving Skills

Health and Safety Legislation Knowledge

Education

Post-secondary Education in Business Management

Experience in Merchandising

Job description

Start Fresh with a Career at Highland Farms

It all starts with you. If you have a passion for food and a passion for people then we want to hear from you.

Working at one of our stores is more than a job, it’s an opportunity to learn and grow. We offer full and part-time hours, a friendly work environment, competitive wages, on the job training, advancement opportunities and health care benefits for full time employees.

We are proud to be Canadian, proud to support the communities we work in and proud of our continued success for over 50 years.

If you want to make a fresh start then join the Highland Farms family today.

Assistant Store Manager

Position Type

Full-time

Location

Vaughan, ON

Key Responsibilities:

• Assists the Store Manager with the store’s day to day operations.
• Implements strategies and processes to drive customer service, store sales and profitability.
• Provides assistance and support to management in supervising and facilitating the daily operations of the store.
• Oversees the responsibilities of the Store Manager in their absence.
• Opens and closes the store.
• Provides direction, guidance, training, instruction, performance management and support to all store associates as required.
• Ensures store conditions are consistently upheld to established standards.
• Assists in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs.
• Liaises with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• May be directly responsible for managing individual departments.
• Greets and assists customers in a way that models exemplary conduct to other staff.
• Ensures customer’s needs are met, complaints are resolved and service is quick and efficient.
• Ensures all health, safety and food regulations are adhered to and required standards are met.
• Oversees and assists in inventory management.
• Conducts store tours daily to ensure customer readiness.
• Ensures all departments are ready for business at all times.
• Leads staff to meet store operational goals and quality delivery of customer service.
• Maintains store appearance and product presentation to company standards.
• Ensures company policies and relevant legislation are consistently adhered to and upheld by all staff members.

Skills & Knowledge:

• Minimum 5 years of experience working in a large format grocery/supermarket.
• Minimum 3 years of work experience in a Manager/Supervisor role in a retail/supermarket.
• Post-secondary education and/or experience in merchandising and/or business management.
• Exceptional customer service skills with a talent for building customer loyalty.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Able to effectively communicate with individuals at all levels of the organization.
• Strong customer service, troubleshooting and problem-solving skills.
• Professional, responsive, and positive work attitude is essential.
• Understanding of applicable health, safety and food legislation.

Available to work flexible shifts including evenings, weekends and holidays.

Our Vision & Mission

To be the grocery shopping destination of choice in the GTA. To consistently offer our customers the highest standards of quality, value, selection, presentation and cleanliness. To inspire our employees to deliver an exceptional customer experience by consistently exceeding their expectations, and taking pride in our Fresh values.

Our Fresh Values:

Family work ethic
Respect & courtesy
Energy & enthusiasm
Service excellence
Honesty & integrity