Assistant Store Manager

FIELDS; Vanderhoof; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus programs

Job summary

FIELDS is seeking an Assistant Store Manager in Vanderhoof, Canada to support store operations, drive sales, and lead a cohesive team. The role emphasizes delivering high-quality customer service, maintaining merchandising standards, and participating in community initiatives.

Ideal candidates will be strong communicators, self-motivated, and able to train and onboard new staff while ensuring policies are followed and store profitability is considered in daily decisions.

Qualifications

• Experience in retail or commercial industry.
• Strong customer service and leadership skills.
• Ability to communicate professionally – verbal and written.
• Self-motivated, show initiative, proactive with minimal supervision.
• Detail oriented with strong follow through.

Responsibilities

• Develop sales: timely execution of freight to the sales floor and maintain counters.
• Develop people: onboarding and training, enforcing policies, building team spirit.
• Deliver quality customer service: uphold standards and participate in community events.
• Support operational controls: health & safety compliance, store profitability awareness, opening/closing procedures.
• Accomplish by: professional conduct, clear communication, planning and time management.

Skills

Customer service

Leadership

Communication

Self-motivation

Attention to detail

Job description

FIELDS opened its first store in 1950 and has been owned and operated by FHC Enterprises Ltd. since 2012. We’re a Canadian owned, community oriented company looking for amazing people to join our team. With 68 stores across western Canada, our mission is to help small town Canadians live better lives by delivering goods and services for less. We take pride in partnering with local charities and strive to make a positive impact in each and every community we serve. FIELDS is a proud recipient of the Rotary “Inclusive Employer” award for exemplifying diversity in the workplace and is ranked amongst the top 100 privately owned companies in BC by Business in Vancouver.

We are currently looking for an Assistant Store Manager to join our dynamic team.

The ideal candidate will embody our values with PRIDE (Passion to serve, Respect, Impact, Doing the right thing, Enterprising) while partnering with store manager to assist with store operations, meeting and exceeding sales goals, and developing a strong team. Efforts of continuous improvement will be rewarded through our generous bonus programs, commitment to internal recruitment and passion for supporting the growth of our team members. To be successful, this dynamic team player must be a strong communicator with a passion for delivering helpful, positive service not only to our customers but to the communities we serve.

As an Assistant Store Manager, you will:

Develop sales through:

• Timely execution of freight on to the sales floor
• Execution and maintenance of zone-a-grams, ISM and seasonal counters
• Compliance with our store merchandising concepts
• Safely storing overstock and reviewing it on a regular basis
• Communication with the Store Manager regarding out of stock positions

Develop people through:

• Understanding, practicing and enforcing company policies and standard operating procedures
• Fostering team spirit
• Performance management
• Assisting with new hire onboarding and training
• Positive, effective and respectful communication with all team members

Deliver quality customer service by:

• Executing customer service initiatives
• Embodying our values with PRIDE
• Ensuring Fields’ customer service standards are maintained
• Supporting community events

Support operational controls by:

• Ensuring health & safety compliance to company policies and government regulations
• Ensuring compliance with company standards creating a clean, easy to shop, customer friendly store
• Enforcing standard operating procedures and policies to achieve company objectives
• Executing opening and closing procedures
• Understanding store profitability, sales, expenses and markdowns
• Effectively managing your time and the time of Associates to maximize productivity
• Delegating tasks and responsibilities
• Assisting with loss prevention

You will accomplish this by:

• Conducting yourself in a mature, professional, friendly manner at all times
• Emphasizing open, honest and positive communication
• Planning, organizing and multi-tasking at a quick pace while ensuring accuracy
• Protecting company assets, monies and confidential documentation
• Understanding store profitability, sales, turnover, expenses, markdowns and budgeting
• Familiarizing yourself and your team with local competition, community events, customer’s income sources, new and growing needs for your business and your customer.

Who You Are:

• You have exposure to commercial or retail industry.
• You possess strong customer service and leadership skills.
• You have ability to communicate professionally – verbal and written.
• You are self motivated, show initiative, proactive and can work with minimal supervision
• You are detail oriented and possess strong follow through skills.

FIELDS provides equal employment opportunities (EEO) to all its team members and applicants for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.