Assistant Store Manager

J.D. Irving, Limited; Truro; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead retail operations and ensure a top-notch customer experience. This role involves managing various departments, maintaining safety standards, and delivering financial results while fostering a positive work environment. The ideal candidate will have a strong background in retail management, exceptional communication skills, and a passion for customer service. Join a dynamic team where you can make a significant impact on business success and employee development through effective leadership and innovative strategies.

Qualifications

• 2-3 years in a leadership/supervisory role is essential.
• Excellent verbal and written communication skills are a must.

Responsibilities

• Oversee inventory management and ensure accuracy.
• Engage and motivate team members through coaching.
• Drive profitability by executing targeted sales strategies.

Skills

Retail management experience

Leadership/supervisory skills

Communication skills

Customer service skills

Technology proficiency

Flexibility

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own.

Assistant Store Managers

are responsible for all operations of the business including managing various departments, maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Qualifications

• Retail management experience is considered an asset
• 2-3 years in a leadership/supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and problem-solving (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high standards on the sales floor and within your departments; ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-ins, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on targeted products.
• Analyze sales performance and implement initiatives to enhance sales growth.
• Support team development through training programs and fostering a positive work environment.
• Troubleshoot customer-related issues and provide excellent customer service.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations, including Microsoft Suite applications (Excel, Word, Outlook), Kronos for timekeeping and attendance, and D365 for managing customer interactions, sales processes, and inventory tracking.