Assistant Store Manager

J.D. Irving, Limited; Town of Grand-Bouctouche; On-site; CAD 100,000 - 125,000; Full time

Job summary

A retail company in Canada is looking for an Assistant Store Manager to oversee daily store operations, maintain high safety standards, and provide exceptional customer service. You will be responsible for managing team performance and driving sales growth through effective strategies. The ideal candidate will have retail management experience, strong communication skills, and the ability to work with various technologies. Bilingual candidates (French/English) are preferred.

Qualifications

• 2-3 years in a leadership/supervisory role.
• Excellent verbal and written communication skills.
• Ability to leverage technology for project management and problem-solving.
• Openness to continuous improvement and independent learning.
• Flexible schedule based on retail needs.
• Bilingual in French/English.

Responsibilities

• Oversee and manage inventory and maintain inventory integrity.
• Maintain high standards on the sales floor and in departments.
• Engage and motivate team members through regular coaching.
• Drive profitability by executing sales strategies.
• Analyze sales performance and implement growth initiatives.
• Support team development through training programs.
• Troubleshoot customer-related issues.
• Ensure software proficiency to enhance daily operations.

Skills

Retail management

Leadership/supervisory role

Communication skills

Customer service skills

Technology usage

Bilingual (French/English)

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own. Assistant Store Managers are responsible for all operations of the business including the managing various departments, maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Qualifications

• Retail management is considered an asset
• 2-3 years in a leadership/ supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Bilingual = French / English

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high standards on the sales floor and within your departments; ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-in’s, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on targeted product.
• Analyze sales performance and implement initiatives to enhance sales growth.
• Support team development through training programs and fostering a positive work environment.
• Trouble shoot customer related issues and provide great customer service.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, including Excel, Word and Outlook. Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.