Assistant Store Manager

Shopsmythe; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading fashion company is seeking an Assistant Store Manager to drive sales and enhance customer service in their Toronto location. The successful candidate will manage store operations, develop client relationships, and lead a team to exceed sales targets while enjoying a competitive salary and comprehensive benefits.

Benefits

Comprehensive health and dental benefits

Clothing allowance

Employee discount program

Incentive programs

Growth opportunities within the business

Qualifications

• Minimum of 4 years in luxury retail/sales environment.
• Experience in a retail management position.
• Understanding of luxury clientele.

Responsibilities

• Achieve personal and annual store sales goals.
• Manage store operations and team development.
• Ensure excellent customer service and compliance with policies.

Skills

Communication

Organization

Interpersonal Skills

Leadership

Problem Solving

Education

High school diploma or GED

Bachelor’s degree in retail management or related field

Tools

Shopify POS

Job description

The Role:

We are looking for a passionate, energetic, and driven individual who will fundamentally connect the product to the customer. The Assistant Store Manager is responsible for all aspects of the Store’s business including sales generation, store operations and team and client development. You will work closely with the management team to process and prepare product for the floor, create and uphold a dedicated clientele list, and reach certain customer service goals and sales targets.

You Will:

• Be responsible for achieving personal and annual store sales goals
• Manage and follow standard operating procedures and complete all tasks assigned by Store Manager
• Understand and execute receiving, transfers, RTV's, and all store inventory processes in order to ensure inventory accuracy including shipping and receiving, inventory counts and replenishment to minimize stock loss and maximize profitability
• Adhere to and oversee compliance of established company policies and standards, such as safekeeping of company funds and property, HR practices, store security, sales and record-keeping procedures, and overall maintenance of the store
• Problem solve and develop strategies that support the store’s service, efficiency, and productivity
• Ensure that all Clients experience outstanding service
• Manage Sales Associates to meet and exceed expectations around client development and individual sales goals
• Effectively delegate tasks and follow-up with Retail Manager
• Process customer transactions (knowledge of cash handling and sale transactions using Shopify POS)
• Contribute to creating a positive environment for all employees and customers

You Have:

• Excellent written/verbal communication skills and organizational skills
• Great energy and passion for high-quality fashion and a strong connection to the brand’s identity
• Excellent interpersonal skills while interacting with customers and meeting their needs
• Strong communication skills; you speak clearly and concisely, actively listen to others, and effectively provide guidance and instructions to all Associates
• Ability to develop, motivate and train a team of Associates
• Strong interpersonal, communication, organization, and follow-through skills
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• A strong understanding of the luxury fashion industry and luxury clientele
• Ability to understand and apply all company policies and procedures
• A minimum of four years in a luxury retail/sales environment
• Experience in a retail management position
• High school diploma or GED equivalent from a certified college (preferred)
• Bachelor’s degree, diploma or associate degree in retailing, merchandising management, sales and marketing or any other related field of study from a credible institution (preferred)

You'll love working here because:

• You'll work with a fun, hard-working, collaborative team with a strong entrepreneurial spirit.
• You’ll receive a consistent base salary
• We offer a comprehensive health and dental benefit plan funded by SMYTHE
• Our product is designed to embolden the people who wear it, and that includes our team
• A clothing allowance will be provided, as well as an employee discount program
• Participate in incentive programs to help achieve personal and store goals
• You’ll have opportunity to grow within the business

SMYTHE fosters a workplace where our individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.