Assistant Store Manager

Dollarama; Outaouais; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training and integration

Career development opportunities

Job summary

Dollarama is seeking an Assistant Store Manager to support daily retail operations in Canada. You will help oversee staff, ensure customer satisfaction, and meet sales goals while acting as Manager on Duty in the absence of the Store Manager.

The role emphasizes leadership, hands-on coaching, and performance management to maintain high standards of service, merchandising, and safety. This position offers growth opportunities within the company.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.

Responsibilities

• Assist Store Manager with operations and staff management.
• Support merchandising, stocking, and daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management and store opening/closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Assist with hiring and performance management.

Skills

Retail leadership

Staff management

Customer service

Communication

Decision-making

Job description

The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store Manager’s absence.

Daily Tasks (but not limited to)

• Assisting the Store Manager with operations and staff management.


• Helping with merchandising, stocking, and unpacking daily shipments.


• Providing exceptional customer service and resolving escalated issues.


• Training, coaching, and developing employees.


• Performing cash management, store opening and closing duties as needed.


• Assigning tasks to the team and ensuring store safety and cleanliness.


• Conducting regular performance evaluations and providing feedback.


• Ensuring adherence to company policies and safety standards.


• Maintaining visual merchandising standards.


• Responsible for hiring and performance management.

What Do You Need to Succeed?

• Minimum of two (2) years of retail experience.


• At least two (2) years in a supervisory or management role.


• Open availability (day, evening, weekend).


• Strong leadership, communication, and decision-making skills.


• Ability to multitask and prioritize in a fast-paced environment.

Why Join Our Team?

• Stimulating and diverse working environment.


• Competitive compensation and benefits package*


• Company matched pension plan*


• Tailor-made training and integration program.


• Career development opportunities within the company.


• Applicable to full-time employees only. Full-time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.