Assistant Store Manager

Movado Group; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the luxury retail sector is seeking an Assistant Store Manager for their Ontario Mills location. This role involves assisting in store operations, driving sales, and ensuring exceptional customer service. The ideal candidate will have strong sales and management skills, with a background in retail management, particularly in luxury goods.

Qualifications

• At least 3 years of retail management experience.
• Experience in luxury retail preferred.

Responsibilities

• Assist Store Manager in operations and sales.
• Coach and train store personnel.
• Ensure exceptional customer service.

Skills

Sales Skills

Customer Service

Communication

Organizational Skills

Detail Oriented

Tools

MS Office

Job description

We are seeking a candidate with exceptional sales and management skills preferably in the watch, fine jewelry and / or specialty retail industry to join our team at the Ontario Mills Premium Outlets, in Ontario Mills ,CA as our Assistant Store Manager. The Assistant Store Manager is responsible for effectively assisting the Store Manager in all aspects of operations, driving sales, customer service, management and training of the staff, etc. The Assistant Store Manager acts as the Store Manager in the absence of the Store Manager.

Role and Responsibilities :

• Achieve or exceed personal sales goals as established by the Store Manager and develop a complete knowledge of the merchandise
• Open and close store
• Assist the Store Manager :
• Achieve financial objectives for the store
• Coach and train store personnel to help them achieve their personal sales goals
• Recruit, hire, train, and coach store employees to ensure peak performance of the store as well as employees
• Ensure that the capture of CRM data, management of inventory, management of revenue, merchandising and loss prevention programs are implemented in accordance with company policy
• Provide exceptional customer service and ensure that all employees within the store also provide exceptional customer service
• Maintain the stability, security and reputation of the store by complying with corporate, legal and security requirements.
• Maintain a neat, clean, and professional working environment
• Monitor and maintain merchandise to ensure cleanliness of the product, accurate ticketing and proper display
• Service watches which includes sizing and battery changes as needed

Job Requirements :

• The ideal candidate has strong selling skills and at least 3 years of retail management experience
• Experience in watch, jewelry, fashion, accessories, cosmetics, specialty and / or luxury retail strongly preferred
• Exceptional interpersonal, communication and customer service skills
• Must be organized and detail oriented
• Must have intermediate computer skills, including MS Office (Word / Excel)
• Must have open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible schedule including weekends and evenings)