Assistant Store Manager

JD Sports; Nanaimo; On-site; CAD 45,000; Full time

Job summary

JD Sports is seeking an Assistant Store Manager for their new location in Nanaimo, BC. This role focuses on delivering excellent customer experiences and operational excellence, requiring a passionate leader with strong retail experience. The position offers competitive pay and the chance to be part of a dynamic team committed to community engagement and personal growth.

Qualifications

• Minimum 2 years of retail experience.
• Passion for streetwear and sneaker culture.
• Experience supervising, training, and coaching sales associates.

Responsibilities

• Ensure excellent customer service by coaching and motivating the team.
• Maintain customer satisfaction through product knowledge.
• Train and develop a team to deliver outstanding experiences.

Skills

Retail experience

Leadership

Customer engagement

Analytical skills

Resourcefulness

Job description

6631 Island Hwy N, Nanaimo, BC V9T 4T7, Canada

Workplace Type: On-site

Job Type: Full-time, Permanent

Opening: Fall 2025

Salary: $45,000 annually

The Team: JD Sports is a sports-fashion retail company dedicated to inspiring the emerging generation of globally minded consumers through the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With expanding retail stores across Canada, JD is committed to fostering an inclusive and diverse work culture. We strive to set the global standard for retail experience by delivering authentic brands in a premium environment.

The Role:

Our Retail team is seeking an Assistant Store Manager for our upcoming Woodgrove Centre location in Nanaimo, BC. Join our growing team at JD Sports Canada. Your main responsibilities include delivering excellent customer experiences, fostering team growth and development, and ensuring operational excellence through managerial tasks such as scheduling, inventory management, and employee performance evaluation.

Key Duties/Responsibilities:

• Ensure the team provides excellent customer service by coaching, motivating, and driving sales.
• Maintain high customer satisfaction through product knowledge and engagement.
• Train and develop a team focused on delivering outstanding experiences to the community.
• Achieve business results and key KPIs.
• Meet sales, customer experience, merchandising, visual, and operational expectations.
• Act as a liaison between customers, sales associates, and store leadership.
• Stay informed about product knowledge and current trends to meet customer needs.
• Contribute to a positive, inclusive work environment.
• Support key initiatives in partnership with the Store Manager.
• Proactively grow the business through community outreach.
• Prioritize culture, personal growth, and self-awareness in all activities.
• Provide exceptional experiences consistently, sharing our products enthusiastically with the community.

Skills/Experience/Knowledge needed:

• Minimum 2 years of retail experience.
• Passion for streetwear and sneaker culture.
• Experience supervising, training, and coaching sales associates.
• Ability to engage customers confidently and deliver elevated experiences.
• Enthusiasm for achieving results through customer interaction and athletic products.
• Strong analytical, decision-making, and financial skills.
• Resourcefulness in a rapidly changing omni-channel retail environment.
• High ethics, integrity, and trustworthiness.
• Flexible availability, including nights, weekends, and holidays.
• Inspirational and dynamic leadership qualities with warmth, compassion, and a drive to succeed.