Assistant Store Manager

J.D. Irving, Limited; Moncton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retailer is seeking an Assistant Store Manager to oversee back-end operations, ensuring safety standards and customer satisfaction. The ideal candidate will have leadership experience, excellent communication skills, and a proactive approach to problem-solving. This role offers an opportunity to foster team dynamics and enhance customer service in a fast-paced environment.

Qualifications

• 2-3 years in a leadership/supervisory role.
• Retail management experience is an asset.
• 21+ years of age for forklift training requirement.

Responsibilities

• Motivate team members and promote leadership at all levels.
• Build relationships with customers and team members.
• Implement process improvements to achieve results.

Skills

Communication skills

Customer service

Leadership

Problem-solving

Technology leverage

Tools

Microsoft Office Suite

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own.

Assistant Store Managers are responsible for all operations within the ‘back-end’ of the business including the Lumber Yard and LBM (lumber and building materials) departments, including maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Qualifications

• Retail management is considered an asset
• 2-3 years in a leadership/ supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Shrink and inventory control
• 21+ years of age due to the forklift training requirement (in-house to be provided), previous forklift experience is considered an asset

Responsibilities

• Demonstrate sensitivity to customer needs and willingness to build sincere relationships.
• Engage and motivate team members with energy/optimism, through company vision and effectively promote leadership at all levels.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results and implement process improvements.
• Communicate with honesty and integrity, and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.