Assistant Store Manager

Rogers Communications, Inc.; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Management bonus

Employee discounts

Health benefits

Parental leave top‑up

Mental health coverage

EFAP

RRSP

TFSA

Pension plans

Share purchase options

Inclusive culture

Job summary

Rogers Communications, Mississauga location is seeking a dynamic retail team member to support store operations and deliver outstanding customer experiences. The role focuses on coaching staff, driving sales, and representing Rogers and Fido brands in the local community.

In this position you will work with the Store Manager to manage day-to-day operations, promote value-added solutions, and help achieve sales targets within a collaborative team.

Qualifications

• Ability to build rapport and coach team members to create best in class customer experiences and meet business sales targets through clear and effective verbal communication.
• Strong commitment to delivering bestinclass customer experiences.
• Experience with retail operations, including scheduling, merchandising execution, inventory adherence to compliance standards and adapting to dynamic environments.
• Management experience in the telecommunications industry is considered a strong asset.
• Willingness to provide 40 hours weekly availability including evenings, weekends and holidays to meet customer demand and maintain performance.

Responsibilities

• Support the Store Manager in day-to-day operations, coaching, and developing staff to drive growth and best-in-class customer experiences.
• Enhance the retail experience by providing best-in-class service and promoting Rogers & Fido brands including Rogers Mastercard.
• Achieve sales goals within a dynamic and supportive team environment.
• Represent Rogers and Fido in-store and at local community events to support local small businesses.

Skills

Rapport building

Coaching

Customer experience

Retail operations

Telecom experience

40h weekly availability

Job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is In It For You

• Competitive compensation plus lucrative management bonus program
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource group

What You Will Be Doing

• Management Support You support the Store Manager in managing day to day operations, coaching, and developing team members to positively impact growth and create best in class customer experiences.
• Customer Engagement Enhance the retail experience by providing best in class service and value-added solutions to our customers through promoting Rogers & Fido brands including Rogers Mastercard
• Sales Delivery Achieve sales goals within a dynamic and supportive team environment.
• Brand Representative You represent Rogers and Fido brands in-store and at your local community events to support local small businesses.

Your Qualifications

• Ability to build rapport and coach team members to create best in class customer experiences and meet business sales targets through clear and effective verbal communication.
• Strong commitment to delivering bestinclass customer experiences
• Experience with retail operations, including scheduling, merchandising execution, inventory adherence to compliance standards and adapting to dynamic environments.
• Management experience in the telecommunications industry is considered a strong asset.
• You can provide 40 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule Full time

Shift Variable

Length of Contract Not Applicable (Regular Position)

Work Location 100 City Centre Dr, Unit # 1-731 (5387), Mississauga, ON

Travel Requirements None

Background Check(s) Required Criminal Record and Credit Check

Posting Category/Function Retail (Store Management / Corporate) & Store Management

Requisition ID 340227

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes Retail