Assistant Store Manager

JD Sports; London; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Staff discount

Training and development

Growth opportunities

Extended health, dental, vision

Job summary

JD Sports Canada in Masonville, ON is seeking an Assistant Store Manager to lead a fast-growing retail team. You will oversee scheduling, inventory, and staff development while delivering outstanding customer experiences.

The role emphasizes coaching for performance, driving sales, and upholding brand standards in a high-energy, omni-channel environment. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Minimum 2 years of retail management experience.
• Passionate about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident engaging customers to deliver an elevated experience.
• Strong cognitive and mathematical skills.
• Flexible availability – including nights, weekends, and holidays.
• Leadership that inspires and drives results.

Responsibilities

• Lead and coach the team to deliver excellent customer experience while driving sales.
• Maintain strong product knowledge and educate staff on trends.
• Train and grow a team focused on delivering outrageous experiences.
• Achieve KPIs and manage inventory and scheduling.
• Partner with store leadership to deliver operations excellence.
• Support community outreach and local initiatives.
• Promote culture and personal growth within the team.

Skills

Retail management

Customer service

Leadership

Sales-driven

Communication

Job description

Department: Retail Stores

Location: Masonville, ON

Workplace Type: On-site

Job Type: Full-time, Permanent

Salary: $45,000 - $50,000

The Team:

Founded in 1981, JD Sports has grown from a single store in the UK into a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, with a growing presence across Canada. At JD Sports Canada, our teams are united by a shared passion for sport, music, fashion, and the culture that connects them.

We’re committed to building diverse, inclusive, and high-performing teams who bring energy, individuality, and a genuine passion for our brands to everything they do. Our people are at the heart of the JD experience, from delivering exceptional customer service to creating premium store environments that bring the world’s most authentic brands to life.

The Role:

Our Retail team is looking for an Assistant Store Manager at our CF Masonville Place location. Come join our quickly growing and developing team at JD Sports Canada. Main responsibilitiesinclude delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance.

Key Duties/Responsibilities:

• Ensure the team is delivering an excellent customer experience through coaching and motivating the team while driving sales.
• Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
• Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.
• Generate business results and achieve key KPIs
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Ability to learn and share expertise of products and trends to fit customer’s needs.
• Maintains an awareness of all product knowledge, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.
• Support key initiatives as empowered by and in partnership with the Store Manager.
• Take a proactive approach to growing the business through community outreach.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Provide outrageous experiences 100% of the time, sharing our awesome products with our Community.

Skills/Experience/Knowledge needed:

• Minimum 2 years of retail management experience.
• Passionate and knowledgeable about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
• High level of ethics, values, integrity, and trust.
• Flexible availability – including nights, weekends, and holidays.
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.

What We Offer

• Competitive pay
• Staff discount across product ranges
• Performance-driven culture with growth opportunities
• Training and development in both sales and operations
• Opportunity to progress within a fast-growing retail environment

• Extended health, dental, vision, professional services (RMT, Chiropractor, Physiotherapist, etc.) coverage (For Full-Time employees)

Our Values

• Entrepreneurial
• Competitive
• Responsibility
• Integrity

We believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.

Equal Opportunity

At JD Sports Canada, we believe our strength comes from the diversity of our people, perspectives, and experiences. We are committed to creating an inclusive, equitable, and accessible workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. As an equal opportunity employer, we welcome applications from all qualified candidates and are committed to ensuring a fair and inclusive recruitment process. If you require an accommodation at any stage of the hiring process, please let us know—we are happy to work with you to ensure you have the support you need to participate fully.