Assistant Store Manager

Farm Boy Inc.; Guelph; On-site; CAD 50,000 - 65,000; Full time

Job summary

A prominent Canadian retail company in Guelph is seeking an experienced Assistant Store Manager to support daily operations and ensure superior customer service. The ideal candidate will have 5-7 years of managerial experience in retail, preferably in perishables, and possess strong organizational and communication skills. This full-time position offers an opportunity to work in a dynamic environment while promoting exemplary service and community engagement.

Qualifications

• 5-7 years of managerial experience in retail, preferably in perishables.
• Ability to work in a fast-paced environment.
• Fluency in English; French is an asset.

Responsibilities

• Assist Store Manager in daily operations.
• Provide superior customer service.
• Collaborate to achieve strategic goals.
• Communicate effectively with the team.
• Implement health and safety programs.
• Support retail operations like inventory management.

Skills

Labor Cost Analysis

Organizational Skills

Communication Skills

Store Management

Retail Sales

Guest Services

Merchandising

Cash Handling

Supervising

Management Experience

Education

Post-secondary education in business

Certification in Public Health Food Handling

Smart Serve

Level A First Aid and CPR

Job description

This position is responsible for assisting the Store Manager in the daily operations and management of the assigned store. The duties must ensure a quality service approach to employees, customers, and suppliers, in accordance with the Farm Boy Way.

Responsibilities:

• Provide superior customer service supporting Farm Boy's vision of the best fresh shopping experience.
• Collaborate with Store Manager, Department Managers, and Retail Specialists to achieve strategic goals, including financial results.
• Communicate effectively to lead the team, including coaching, huddles, and training on metrics, product knowledge, and policies.
• Develop the team through interviewing, training, reviews, coaching, motivation, and recognition, maintaining confidentiality and trust.
• Promote company policies to ensure compliance, including policies from management meetings, manuals, and HR directives.
• Assist in implementing health and safety programs and act on recommendations from the Joint Health and Safety Committee.
• Participate in community events to maintain Farm Boy’s community presence.
• Support retail operations such as inventory management, quality control, merchandising, invoicing, scheduling, and payroll.
• Ensure store security, proper opening and closing procedures, and respond to emergencies or alarms.
• Manage financial information securely, oversee cash handling, refunds, audits, and floats.
• Perform other related duties as assigned.

Qualifications:

• Post-secondary education in business plus 5-7 years of managerial experience in retail, preferably in perishables, or equivalent education and experience.
• Certification in Public Health Food Handling, Smart Serve, Level A First Aid, and CPR, or willingness to obtain within 6 months.
• Strong knowledge of retail food products and high standards of quality.
• Ability to work efficiently in a fast-paced environment, maintaining priorities.
• Excellent organizational, interpersonal, and analytical skills.
• Proven team-building and participation skills.
• Ability to learn manual and automated systems and software, including Microsoft Office.
• Flexible schedule including weekends, evenings, and holidays.
• Fluency in English; French is an asset.

Work & Sensory Environment:

• Serve multiple departments and meet deadlines.
• Stand and walk for extended periods; lift and handle heavy objects.

Additional Information:

Accommodation available upon request for applicants and employees with disabilities.

Remote Work: Employment Type: Full-time

Key Skills:

Labor Cost Analysis, Organizational Skills, Communication Skills, Store Management, Retail Sales, Guest Services, Merchandising, Cash Handling, Supervising, Management Experience

Department / Functional Area: Administration

Experience: 5+ years

Vacancy: 1