Assistant Store Manager

PET VALU; Dartmouth; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading pet retail company in Dartmouth is seeking an Assistant Store Manager to coach a team in delivering exceptional customer service and pet solutions. Ideal candidates will have at least 2 years of retail management experience, a passion for pet care, and strong leadership skills. This role includes management training, employee discounts, and competitive wages, contributing to a fulfilling career in the pet industry.

Benefits

Management training

Employee discounts

Paid benefits

Competitive wages

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work scheduled hours, including weekends and evenings.

Responsibilities

• Manage a team of employees, including recruiting, scheduling, training, and coaching.
• Ensure all customer service standards are met by staff.
• Coordinate administrative activities like inventory management and audits.

Skills

Customer service

Team management

Retail operations

Tools

POS systems

Job description

Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are dedicated to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview :

As an Assistant Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and solutions for their pets. You will be part of a team of passionate Pet Experts and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get :

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet-oriented career-building environment

What you do :

• Ensure all customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees, including recruiting, scheduling, training, assigning tasks, supervision, and coaching
• Ensure staff adherence to operational standards and procedures set at the corporate level
• Coordinate administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Work with store staff to achieve targeted business results
• Perform other duties as required

What you bring :

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees, providing feedback on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts when necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset