Assistant Store Manager

Pet Valu Canada Inc. (Company); Dartmouth; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building env

Job summary

Pet Valu Canada Inc. in Dartmouth, Nova Scotia, is seeking an Assistant Store Manager to coach a team, deliver world-class service, and help Pet Parents find the right nutrition and solutions for their pets.

You will join a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. The role emphasizes leadership, scheduling, training, and daily task assignments, maintaining store and safety standards, coordinating orders and inventory, and driving strong business

Qualifications

• 2+ years in customer service and retail store management.
• Enthusiasm for learning and growth in pet care industry.
• Outgoing, friendly personality with strong customer service skills.
• Ability to work weekends and evenings.
• Reliable transportation to and from the store.
• Working knowledge of POS system.
• Capacity to lift 50 lbs repetitively.
• Industry experience is an asset.

Responsibilities

• Ensure customer service standards are met by staff.
• Recruit, schedule, train, and coach store team.
• Adhere to corporate standards and procedures.
• Coordinate orders, inventory, audits, and store repairs as needed.
• Drive store performance and achieve targeted results.
• Perform other duties as required.

Skills

Customer service

Retail store management

POS system

Team leadership

Scheduling

Tools

POS system

Job description

Location: Dartmouth, Nova Scotia

Job Overview:

As an Assistant Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get:

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What you do:

• Customers/Community ensure that all customer service standards are met by staff;
• maintain courteous relationships within the community (e.g.Humane society) Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching;
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level;
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork;
• Business Results coordinate efforts of store staff to achieve targeted results;
• Other duties and tasks as required.

What you bring:

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset

We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.