Assistant Store Manager

Dollarama; Contrecœur; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training

Career development opportunities

Job summary

Dollarama in Contrecœur, Quebec, is seeking an Assistant Store Manager to support the Store Manager in daily retail operations and customer satisfaction. You will act as Manager on Duty in the absence of the Store Manager and help achieve sales goals.

The role requires strong leadership, communication, and multitasking abilities in a fast-paced environment. Open availability for day, evening, and weekends is needed, with full-time engagement.

Qualifications

• Two or more years of retail experience with supervisory responsibilities.
• Proven ability to lead staff, manage shifts and motivate a team.
• Strong communication and decision-making skills in a fast-paced setting.

Responsibilities

• Assist Store Manager in overseeing daily operations.
• Supervise staff and assign daily tasks to ensure coverage.
• Support merchandising, stocking and shipment processing.
• Deliver exceptional customer service and resolve issues.
• Train, coach and develop employees for growth.
• Assist with cash handling and store opening/closing duties.
• Maintain safety, cleanliness and visual standards in-store.
• Participate in hiring and performance evaluations as needed.

Skills

Retail leadership

Staff management

Customer service

Communication

Decision making

Multitasking

Team supervision

Problem solving

Job description

The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store Manager’s absence.

Daily Tasks (but not limited to)

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

What Do You Need to Succeed?

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Career development opportunities within the company.
• Applicable to full-time employees only. Full-time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.