Assistant Store Manager

Herschel Supply Company; Burnaby; On-site; CAD 32,029 - 34,440; Full time

Job summary

Herschel Supply Company in Metrotown, Burnaby, is seeking an Assistant Store Manager to partner with the Store Manager and lead the team. You will deliver an exceptional in-store experience and keep daily operations running smoothly.

You are a people-first leader who coaches, motivates, and analyzes KPIs to improve results while ensuring impeccable customer service and store presentation. The role requires full-time availability for evenings, weekends, and holidays.

Qualifications

• Proven experience in retail leadership, such as Key Holder or Assistant Store Manager.
• Strong understanding of retail KPIs and how to drive them through coaching and action.
• Organized, detail-oriented, and able to balance multiple priorities.
• Creative, curious, and initiative-driven.

Responsibilities

• Lead and inspire the team to create a positive, high-energy environment rooted in teamwork and trust.
• Coach, mentor, and develop Sales Associates and Key Holders to reach goals and grow within the brand.
• Support recruitment, scheduling, payroll, and day-to-day store operations.
• Champion the customer experience and make every interaction memorable.
• Maintain visuals, merchandising, and product storytelling to bring seasons to life.
• Analyze KPIs with the Store Manager to identify opportunities and celebrate wins.
• Ensure inventory accuracy, cash handling, and loss prevention.

Skills

Retail leadership

Coaching

Customer service focus

Team motivation

Job description

Assistant Store Manager – Metrotown Store

Herschel Supply is looking for an Assistant Store Manager to join our Metrotown Store crew. As Assistant Store Manager, you’ll partner with the Store Manager to lead the team, deliver an exceptional in‑store experience, and keep daily operations running smoothly. You’ll bring a forward‑thinking, hands‑on approach to retail leadership - shaping a store environment that reflects the creativity, energy, and community spirit of Herschel.

You’re a people‑first leader who knows how to balance coaching, operations, and results. You motivate your team, uphold high standards, and solve problems in real time - creating memorable experiences that build loyalty and keep our customers returning again and again.

A Day in the Life

• Lead and inspire your team - create a positive, high‑energy environment rooted in teamwork and trust.
• Coach, mentor, and develop Sales Associates and Key Holders, helping them reach their goals and grow within the brand.
• Support with recruitment, scheduling, payroll, and day‑to‑day store operations.
• Champion the customer experience - connect authentically, listen, and make every interaction feel memorable.
• Keep the store looking sharp: execute visual standards, merchandising updates, and product storytelling that bring each season to life.
• Partner with the Store Manager to analyze KPIs, identify opportunities, and celebrate wins.
• Maintain operational excellence - ensure accuracy in inventory, cash handling, and loss prevention.
• Contribute to community and marketing initiatives that reflect Herschel’s values and local culture.

About You

• You have proven experience in retail leadership - as an established Key Holder or Assistant Store Manager.
• You’re confident leading from the floor and supporting others to perform at their best.
• You have a strong understanding of retail KPIs and how to drive them through coaching and action.
• You’re organized, detail‑oriented, and comfortable balancing multiple priorities.
• You bring creativity, curiosity, and initiative to everything you do.
• You understand what great service feels like and how to deliver it.
• You’re flexible and dependable, ready to jump in where needed.
• You believe in teamwork, open communication, and showing up properly - every day.

The Details

• Position: Full‑time
• Schedule: Must be available for a variety of shifts, including evenings, weekends, and holidays
• Wage Band: $23.25 - $25.00 per hour depending on experience

Diversity, Equity & Inclusion at Herschel Supply

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process – just let us know and we’ll work with you to ensure you’re supported.