Assistant Store Manager

salvationarmyca; Brantford; On-site; CAD 32,000 - 34,000; Full time

Job summary

The Salvation Army in Brantford, Canada, is seeking a full-time Store Associate to support the Store Manager in daily operations. The role includes supervising activities across the thrift store, ensuring safety, coordinating cash handling, and assisting with inventory, hiring, training, and promotions.

Starting pay ranges from CAD 23.10 to CAD 25 per hour, and the position requires flexibility to work weekdays, evenings and weekends in a store environment.

Qualifications

• Completion of a formal post-secondary program or specialized courses in Retail Management or equivalent.
• Alternative combinations of education and experience may be considered.
• Two (2) years of prior related retail store experience, specifically in secondhand merchandise preferred.

Responsibilities

• Oversee safety of all customers, staff, and volunteers while in the store.
• Assist with planning of store layouts and ensures attractiveness of store.
• Handle customer concerns or complaints in a timely and courteous manner.
• Support the Store Manager in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure.
• Oversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately.
• Provide direction and support to staff in the absence of Store Manager.
• Participate in interviews and hiring.
• Provide orientation and training, Provides feedback for performance management of staff in compliance with Divisional and Territorial standards.
• Assist in planning of store sales, promotions, and auctions.
• Plan staff schedule, staff meetings, and training sessions.
• Sort, price, stock various goods

Skills

Customer service

Leadership potential

Microsoft Office

Education

Post-secondary program in Retail Management or equivalent

Two years retail store experience

Tools

Microsoft Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

This position is located at 67 Charing Cross St , Brantford, On. The position starting range is between $23.10 to $25 per hour.

POSITION PURPOSE SUMMARY:

This position provides support to the Store Manager in the organization and supervision of all operational areas of the retail store. This position ensures the mission of The Salvation Army is supported by the Thrift Store generating funds and influencing positively the communities in which it operates.

ACCOUNTABILITIES:

• Oversee safety of all customers, staff, and volunteers while in the store
• Assist with planning of store layouts and ensures attractiveness of store
• Handle customer concerns or complaints in a timely and courteous manner
• Support the Store Manager in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure
• Oversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
• Provide direction and support to staff in the absence of Store Manager
• Participate in interviews and hiring
• Provide orientation and training, Provides feedback for performance management of staff in compliance with Divisional and Territorial standards
• Assist in planning of store sales, promotions, and auctions
• Plan staff schedule, staff meetings, and training sessions
• Sort, price, stock various goods

Health and Safety

• Works in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Support Store Manager in ensuring that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
• Ensures the proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable.
• Ensures adherence to the Collective Bargaining Agreement.
• Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Store Manager, volunteers, staff

External: Community, external vendors

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

Reports directly to the Store Manager.

Direct reports: None.

This position supervises staff members and volunteers in the absence of the Store Manager.

FINANCIAL AND MATERIAL MANAGEMENT:

• Moderate material responsibilities.
• Regular responsibility for minor financial matters and for wise use of own resources.
• May be authorized to handle small amounts of cash. Little input to annual budget or revenue projections.

WORKING CONDITIONS:

• This is a permanent full-time position.
• Working environment is in a store.
• Flexibility in work schedule is required.
• Work schedule will vary from week to week and will include weekdays, evenings and weekends.
• Required to stand for long periods with frequent twisting, bending, crouching, and reaching is required.
• Ability to lift/move on a regular basis up to 30 pounds.
• Travel is required for this position to attend meetings, etc.
• All Salvation Army NRO employees are required to wear safety shoes at all times in all Store and DRC locations.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

Education, Qualifications and Certifications:

• Completion of a formal post-secondary program or specialized courses in Retail Management or equivalent.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge:

• Two (2) years of prior related retail store experience, specifically in secondhand merchandise preferred. Experience in a unionized environment preferred.
• Basic accounting experience is required.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures, i.e., bank deposits, summary reports, etc.
• Proficient in Microsoft Office a