Assistant Special Events Manager - The Wickaninnish Inn

Wickaninnish Inn; Tofino; On-site; CAD 49,000 - 55,000; Full time

Benefits offered by this job

Employment Benefits

Job summary

Wickaninnish Inn is seeking an Assistant Special Events Manager to support the Special Events Manager in delivering world-class weddings, banquets, and corporate events on the West Coast of Vancouver Island. The role requires guiding a dedicated events team to meet Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes standards while ensuring guest satisfaction.

The ideal candidate has food and beverage experience, strong leadership, and exceptional communication skills.

Qualifications

• Previous Food and Beverage experience is required.
• Previous Banquet or Catering experience is required.
• Excellent interpersonal and communication skills are needed.
• Ability to lead a world-class Special Events team.

Responsibilities

• Assist the Special Events Manager with daily operations of the department.
• Coordinate itineraries for in-house groups and manage event timelines.
• Oversee inventory, setup, service and teardown for events.
• Provide hands-on leadership with the events team to meet guest expectations.
• Act as primary contact for guests or staff when Manager is unavailable.
• Contribute to HR functions within the department and support learning and development.

Skills

Guest service

Leadership

Interpersonal skills

Communication

Organizational skills

Problem solving

Multi-tasking

Budgeting

Scheduling

Cost management

Microsoft Word & Excel

FileMaker Pro

Tools

Silverware

Maestro

Res Diary

Dayforce

Excel

Word

FileMaker Pro

Job description

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Special Events Team as the Assistant Special Events Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The Assistant Special Events Manager is responsible for assisting the Special Events Manager with all daily functions of the Special Events Department. Together with the Special Events Manager, be the primary contacts responsible for managing the itineraries of in-house groups, departmental administration, and all aspects of special events including inventory, set-up, service, and tear-down.

As an Assistant Special Events Manager, you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Excel in planning and executing a variety of events, including weddings and elopements, ensuring that each event is meticulously tailored to meet the unique needs and desires of our clients.
• Lead by example and be a pro-active member of the Food & Beverage Leadership Team.
• Support and assist the Special Events Manager as they are responsible and accountable for the actions of all Special Events Team Members. Work as a hands on Manager, assisting the team as they strive to meet or exceed guests’ expectations.
• In the absence of the Special Events Manager, be the contact person for all guests or team members who may be requiring immediate assistance from the Special Events Department, and/or follow up with guest concerns as necessary, while on duty.
• Participate in all Human Resource functions within the Special Events Department, as directed by the Special Events Manager.
• Contribute and assist in creating a positive atmosphere for learning & development for the Special Events Team Members.
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Special Events Department.
• Be responsible for the overall cleanliness and physical condition of the Special Events Departmental and storage areas while on duty.
• Assist in the completion of all assigned administrative responsibilities required to maintain the smooth operation of the Special Events Department.
• Keep guests and team members of the Inn safe and free from harm.
• Be familiar with the position descriptions for the Special Events Manager, and in their absence complete their duties, when appropriate.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees and managers.
• The ability and desire to lead a world-class Special Events team.
• Superior leadership skills.
• Previous Food and Beverage experience is required.
• Previous Banquet or Catering experience is required
• Excellent interpersonal and communication skills, both written and verbal are needed.
• Excellent organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary.
• A strong understanding of standard operating financial statements, as well as the budgeting process, scheduling, and effective cost management.
• Working knowledge of Silverware, Maestro, Res Diary, Dayforce, Microsoft Word and Excel and File Maker Pro are assets.
• They will have the flexibility to work a varied schedule, including weekends and holidays.
• A current Serving It Right certificate and FoodSafe certificate.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• The ability to meet the physical demands of the position, including regular physical activity and heavy lifting.
• The ability to make a two-year commitment to the position.

Salary/Wage

$49,000 per year plus gratuities.

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits