Assistant Shop Manager

(NOC 60020)

Job duties:

• Assist the Shop Manager in overseeing daily operations by prioritizing and managing workflow to meet daily objectives.
• Assist the Shop Manager with:
  • Hiring and training employees.
  • Managing employees and assigning duties.
• Lead by example to motivate and support the team, offering coaching and educational guidance to enhance individual skills of employees and foster teamwork.
• Address customer concerns with strong communication and problem-solving abilities, ensuring high customer satisfaction and resolving issues effectively.
• Work closely with the Shop Manager to monitor cost control efforts, support budgeting, and help track daily objectives to ensure financial targets are achieved.
• Ensure that the shop and customer areas remain clean, organized, and safe, upholding safety standards and maintaining an inviting environment.
• Will also be required, at times, to do mechanical work, as authorized and directed by the Shop Manager, including:
  • Completing vehicle maintenance and repair work.
  • Performing vehicle fluid changes, including oil, transmission, power steering, brake, clutch, and differential fluids.
  • Diagnosing vehicle malfunction or driveability issues and carrying out authorized repairs and replacements.
  • Completing repairs and/or replacements on vehicle brake, engine, suspension and steering, drive train, exhaust, cooling and climate control, and electrical and electronic control systems.
  • Performing vehicle tire repairs, replacements, and wheel alignments.
  • Test driving vehicles in order to diagnose and confirm causes of vehicle malfunctions and to verify the success of repairs and/or replacements.

Terms of employment: Permanent and full-time.

The language of work: English.

Wage: $40.87 per hour.

Benefits package being offered: Extended health and dental benefits.

Skills requirements:

Required education:

• Completion of Secondary School (High School) is required.
• Completion of an automotive service technician apprenticeship program involving training courses at an accredited Automotive Training Institute is preferred.
• Red Seal Automotive Service Technician Certification is preferred.

Required work experience:

• Minimum of 3 years in the Automotive Repair Industry with demonstrated growth in skills, including vehicle maintenance, fluid changes, drivability diagnostics, and safety inspections/repairs.
• Preferred: 6,000 hours of practical training required for Red Seal certification.
• Strong written and verbal communication skills.
• In-depth knowledge of vehicle mechanical and electronic systems, components, and operations.
• Ability to diagnose drivability issues and malfunctions using a systematic approach.
• Proficient in using diagnostic tools (scanners, testers, hoists, etc.) and software (Mitchell on Demand, Identifix).
• Skilled in interpreting vehicle electrical diagrams for troubleshooting.
• Mechanical aptitude and ability to use both power and hand tools effectively.
• Willingness to learn and adapt to evolving repair techniques.
• Ability to drive both automatic and manual vehicles safely.
• Creative problem-solving skills while adhering to OEM specifications.