Assistant Service Manager (Service Advisor) - Thornhill Toyota

Thornhill Toyota; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established automotive dealership in Vaughan is looking for a motivated Service Advisor to enhance customer satisfaction. You'll coordinate vehicle processing, assist customers, and ensure timely service delivery. Ideal candidates will have experience in customer service and excellent communication skills. This role offers competitive pay, benefits, and opportunities for professional development.

Benefits

Competitive compensation

Flexible scheduling

Educational Reimbursement Program

Vehicle Purchase Program

Fitness discounts

Qualifications

• Experience as a service advisor in an automotive dealership is an asset.
• 1-3 years of customer service experience.
• Exceptional communication skills.
• Valid Class G Driver's License.

Responsibilities

• Coordinate customer and vehicle processing, provide estimates.
• Greet customers professionally and maintain their loyalty.
• Assist customers with vehicle pickup.
• Explain service work and maintenance requirements to customers.
• Notify customers when backordered parts arrive.
• Review work in progress and ensure all jobs are performed properly.
• Diagnose customer problems accurately and document clearly.
• Perform other duties as assigned by management.

Skills

Customer service

Communication skills

Problem diagnosis

Job description

Job Description

Weins Auto Group is looking for a Service Advisor (Assistant Service Manager) at Thornhill Toyota. We seek a highly motivated and customer-centric individual to join our service team. This position plays a vital role as the front-line service representative, responsible for providing our customers with an exceptional experience while ensuring their service needs are met.

We value our employees, believe in work-life balance, and support career progression from within. Our employee-centric workplace focuses on the whole person.

Join us; we are transforming the auto industry.

Discover why Weins Auto Group is a great place to work, learn, and grow your career:

• Competitive compensation and top-notch benefits
• Investment in your future with generous group RRSP options and matching
• Flexible scheduling to accommodate long weekends
• Support for continuing education through our Educational Reimbursement Program
• Vehicle Purchase Program and Parts & Service Discounts
• Development and training opportunities
• Employee Assistance Program accessible to all associates
• Employee Referral Program to thank our team members for great referrals
• Celebrations of personal and professional milestones and team events
• Promoting a healthy lifestyle with fitness discounts and more

Primary Responsibilities:

• Coordinate customer and vehicle processing, provide estimates, and ensure timely delivery for customer satisfaction.
• Greet customers professionally and maintain their loyalty.
• Assist customers with vehicle pickup and note any issues for scheduling repairs.
• Explain service work and maintenance requirements to customers.
• Notify customers when backordered parts arrive.
• Review work in progress and ensure all jobs are performed properly and on schedule.
• Diagnose customer problems accurately and document clearly on repair orders.
• Perform other duties and projects as assigned by management.

Qualifications:

• Experience as a service advisor in an automotive dealership is an asset.
• 1-3 years of customer service experience.
• Exceptional communication skills.
• Valid Class G Driver's License.

Pay rate: Salary plus incentives.

Interested but lacking exact experience? Tell us your story. We consider potential when hiring and encourage you to share what makes you the perfect fit in your cover letter.

Weins Auto Group is an equal opportunity employer, celebrating diversity and committed to an inclusive environment for all employees.

Accommodation will be provided in accordance with AODA. Please indicate if you require accommodations during the recruitment process.

This is an existing vacancy.