Assistant Service Manager: Lead, Coach & Delight Customers

Independent Grocers Alliance; Richelieu; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Teamwork

Flexible schedule

Career growth

Job summary

Independent Grocers Alliance is seeking an Assistant Manager to lead daily store operations and help drive sales and customer satisfaction. You will mentor staff, uphold brand standards, and coordinate with production and service teams to deliver a memorable shopping experience.

The role emphasizes hands-on leadership, customer-centric service, and teamwork in a fast-paced retail environment, with opportunities for skill development and career progression.

Qualifications

• High school diploma or equivalent required.
• 2+ years of retail or customer service experience preferred.
• Demonstrated leadership abilities and reliability.

Responsibilities

• Provide feedback to team members for professional development and goal achievement.
• Respect the standards and image of the banner.
• Collaborate with production and customer service clerks.
• Ensure the implementation of exceptional customer service.

Skills

Leadership

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Independent Grocers Alliance is seeking an Assistant Manager to lead daily store operations and help drive sales and customer satisfaction. You will mentor staff, uphold brand standards, and coordinate with production and service teams to deliver a memorable shopping experience.

The role emphasizes hands-on leadership, customer-centric service, and teamwork in a fast-paced retail environment, with opportunities for skill development and career progression.