Assistant Service Manager

Birchwood Chevrolet Buick GMC; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading automotive retailer in Winnipeg is seeking an Assistant Service Manager to oversee the Service Consultant team and ensure high customer satisfaction. The ideal candidate will have experience in the automotive service industry and possess strong communication and organizational skills. This role offers competitive compensation with a full benefits package, promoting professional development and a positive work environment.

Benefits

Competitive compensation, including salary, bonuses, and commissions

Full benefits package: vacation, health, dental, vision

RSP matching program after 1 year

Employee referral bonus program

Career development and internal promotion opportunities

Learning and development programs

Wellness initiatives

Corporate discounts and group savings

Volunteer programs like Dollars for Doing

Company events such as Birchwood Bucks and holiday parties

Qualifications

• Minimum 2 years of experience as a Service Consultant is preferred.
• Experience delivering the highest level of customer satisfaction in a fast-paced environment.
• Strong technical knowledge and practical experience in vehicle repairs.
• Ability to thrive in a collaborative team environment.
• A desire to grow within the Automotive Service industry.
• High attention to detail with proven management and organizational skills.
• Commitment to continuous learning and professional development.
• Comfortable using technology for daily functions.
• Proven leadership skills and ability to mentor team members.
• Exceptional communication skills (in person, phone, email, written).
• Clear credit and criminal record check.
• Valid driver's license, clean driving record, and transportation to work are required.

Responsibilities

• Oversee the Service Consultant team to maintain customer satisfaction.
• Assist with daily operations including selling, follow-up, and customer retention.
• Ensure productivity and continuous improvement goals are met for Technicians.

Job description

Job Description

Reporting Relationship: The Assistant Service Manager will report to the Service Manager.

Job Summary:

The Assistant Service Manager is responsible for creating and maintaining a high level of customer satisfaction, as well as overseeing the Service Consultant team. This position assists with daily operations including selling, follow-up, and customer retention. Additionally, the Assistant Service Manager ensures productivity and continuous improvement goals are met for Technicians. This role offers an exciting opportunity for professionals with service experience to advance their careers. The ideal candidate should have excellent communication and customer service skills, along with the ability to maintain high organization levels in a busy environment. A valid driver's license and transportation to work are required.

Qualifications:

• Minimum 2 years of experience as a Service Consultant is preferred.
• Experience delivering the highest level of customer satisfaction in a fast-paced environment.
• Strong technical knowledge and practical experience in vehicle repairs.
• Ability to thrive in a collaborative team environment.
• A desire to grow within the Automotive Service industry.
• High attention to detail with proven management and organizational skills.
• Commitment to continuous learning and professional development.
• Comfortable using technology for daily functions.
• Proven leadership skills and ability to mentor team members.
• Exceptional communication skills (in person, phone, email, written).
• Clear credit and criminal record check.
• Valid driver's license, clean driving record, and transportation to work are required.

What Birchwood Can Offer You:

• Competitive compensation, including salary, bonuses, and commissions.
• Full benefits package: vacation, health, dental, vision, and employee assistance with flexible options.
• RSP matching program: Birchwood matches up to $5,000 of your earnings after 1 year.
• Employee referral bonus program.
• Career development and internal promotion opportunities.
• Learning and development programs.
• Wellness initiatives.
• Corporate discounts and group savings.
• Volunteer programs like Dollars for Doing.
• Company events such as Birchwood Bucks, Circle of Excellence, and holiday parties.

Birchwood is Manitoba’s largest automotive retailer, with 24 franchises, collision repair centers, and credit solutions. We are committed to diversity and equal opportunity employment. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations are available upon request. Please email your request to: