ASSISTANT SERVICE MANAGER

Birchwood Automotive Group; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent automotive retailer in Winnipeg is seeking an Assistant Service Manager. This role involves overseeing the Service Consultant team, ensuring high customer satisfaction levels, and meeting productivity goals while requiring strong technical knowledge in vehicle repairs. The ideal candidate has excellent communication and leadership skills, with a commitment to professional development. Competitive compensation and full benefits are offered.

Benefits

Competitive compensation with bonus incentives

Full benefits package including health, dental, and vision

RSP Matching program

Career development opportunities

Wellness program

Qualifications

• Minimum 2 years of experience as a Service Consultant is preferred.
• Experience delivering high levels of customer satisfaction.
• Strong technical knowledge in vehicle repairs required.
• High attention to detail and proven people management abilities.
• Valid driver's license and clean driving record are required.

Responsibilities

• Create and maintain customer satisfaction levels.
• Oversee the Service Consultant team and assist with daily operations.
• Ensure productivity and continuous improvement goals are met.

Skills

Customer service skills

Team collaboration

Technical knowledge in vehicle repairs

Organizational skills

Communication skills

Leadership skills

Job description

Assistant Service Manager

Reporting Relationship: The Assistant Service Manager will report to the Service Manager.

Job Summary

The Assistant Service Manager is responsible for creating and maintaining a high level of customer satisfaction

as well as overseeing the Service Consultant team. This position assists with daily operations including selling, follow up, and customer retention. Additionally, the Assistant Service Manager ensures productivity and continuous improvement goals are met for Technicians. This position offers an exciting opportunity for professional with service experience to take the next step in their careers. This position is better suited for professionals with excellent communication and customer service skills as well as the ability to maintain a high level of organization in an environment with multiple distractions. Valid driver's license and transportation to work are also required.

Qualifications

• Minimum 2 years of experience as a Service Consultant is preferred
• Experience delivering the highest level of customer satisfaction in a fast-paced environment
• Strong technical knowledge and extensive practical experience in vehicle repairs is required
• Thrive in a collaborative environment, where teamwork is essential
• A desire to move forward in the Automotive Service industry
• High attention to detail with proven people management and organizational skills
• A commitment to continuous learning and professional development
• Comfortable leveraging technology for most day-to-day functions
• Proven leadership skills and ability to successfully mentor team members
• Exceptional communication skills (in person, on the phone, email, and written)
• Clear Credit and Criminal Record Check
• Valid driver's license, clean driving record, and transportation to work are required
  
  

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties
  
  

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]

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Birchwood Chevrolet Buick GMC

Department

Service

Employment Type

Full Time

Pay

To be discussed during interview process

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Apply with Indeed