Assistant Service Manager

Farm Boy Inc.; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

10% staff discount

On-the-job training

Internal promotions

Community programs

Job summary

Farm Boy Inc. is seeking a front-end leadership team member to work alongside the Department Manager, delivering exceptional service and strong store performance.

You will engage daily with the team, coach staff, and ensure financial stewardship and compliance across cash-handling and operations. The role requires hands-on leadership, ability to adapt to a fast-paced environment, and a commitment to customer-focused excellence.

Qualifications

• Passion for delivering engaging customer service.
• Prior supervisory or management experience in a similar role (1+ year).
• Ability to thrive in a fast-paced, dynamic environment.
• Willingness to obtain Smart Serve certification within six months of hire.

Responsibilities

• Lead front-end team alongside Department Manager to deliver exceptional service.
• Help achieve department goals and performance objectives.
• Coach and motivate team with training, recognition, and regular feedback.
• Conduct regular team huddles to share goals and product knowledge.

Skills

Customer service

People leadership

Coaching & motivation

Effective communication

Adaptability

Education

Post-secondary program in business

Smart Serve certification

Job description

If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming shopping experience that reflects Farm Boy’s commitment to fresh, community-focused retail. Through hands-on leadership, financial stewardship, and daily team engagement, you’ll help create an environment where both customers and team members thrive. Here are some of the other ways you’ll help us stand out:

• Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
• Partner with the Department Manager to execute department strategies and help achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Safeguard Farm Boy’s financial assets by supporting safe management, document retention, audits, float tracking, over/short reporting, refund oversight, and other cash-handling controls.
• Promote awareness, communication, and adherence to company policies and government regulations to ensure a compliant and accountable team environment.
• Champion all Safe Food Handling and Health & Safety policies, procedures, and regulatory standards to maintain a safe store for customers and team members.
• Provide hands-on support to daily operations by assisting with cashier coverage, customer service, overrides, schedule maintenance, cart retrieval, and general store cleanliness.
• Support office and administrative functions, including safe management, cash handling, scheduling, purchasing orders, and payroll processes.
• Contribute to store success by assisting with other related duties as required.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast-paced, dynamic environment by effectively managing changing priorities while maintaining a high level of performance.
• Successful completion of Smart Serve certification, or willingness to obtain certification within six months of hire.
• Excellent organizational, analytical, and interpersonal skills, supported by clear, confident communication and strong mathematical aptitude.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.