Assistant Service Manager

Farm Boy Inc.; St. Catharines; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading grocery retailer in the Niagara Region is seeking a Service Department Assistant Manager. This role focuses on providing excellent customer service, supporting team development, and maintaining financial integrity. Candidates should have a post-secondary education in business and at least one year of supervisory experience. French fluency is an asset. The position is full-time with a flexible schedule.

Qualifications

• Minimum of 1 year of supervisory or management experience.
• Successful completion of Smart Serve or willingness to complete.
• Fluency in English and French considered an asset.

Responsibilities

• Provide superior customer service.
• Assist in team development through training and coaching.
• Safeguard financial information and oversee transaction integrity.

Skills

Customer Service

Organizational Skills

Analytical Skills

Communication

Education

Post-secondary program in business

Job description

Overview

This position is responsible for assisting the Service Department Manager in the achievement of company store and department goals as communicated by the Store Manager and Department Manager. The performance of the duties must ensure a quality service approach to all employees customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities

• Provide superior customer service and support Farm Boys vision of the best fresh shopping experience.
• Assist in the development of the team by supporting the training coaching and recognition while maintaining a high level of confidentiality and trust.
• Effectively communicate product information (codes) and corporate policies and procedures to the service team.
• Safeguard Farm Boys financial information through document maintenance and retention and preserve the integrity of individual front-end staff (e.g. oversee refunds cashiers over / short reports audit floats).
• Floor support and supervision including serving customers on cash cart retrieval overrides breaks and general department cleanliness.
• Support office management (e.g. completing inventory orders scheduling payroll).
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Typically requires completion of a post-secondary program with an emphasis in business plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
• Successful completion of Smart Serve or a willingness to complete within 6 months.
• Excellent organizational interpersonal mathematical and analytical skills.
• Clear and effective communication style both written and oral.
• Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
• Ability to learn manual and automated systems / tools.
• Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
• Must be able to work a flexible schedule including nights weekends and holidays as required.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment

• Providing service to several people or departments working under many simultaneous deadlines.
• Required to stand and walk for long periods of time during shift.
• Required to lift carry or handle heavy objects.

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.

Remote Work

Employment Type: Full-time

Key Skills

Customer Service,Access Control,Ale,Gym,Jni,J2me

Experience

years

Vacancy

1