Assistant Service Manager

Farm Boy Inc.; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A grocery retail company in Ottawa is seeking a candidate to assist the Service Department Manager. You will provide superior customer service, develop team members through training, and ensure effective communication of product information and policies. Successful candidates should have a post-secondary education in business and at least one year of supervisory experience.

Qualifications

• Typically requires a post-secondary program in business and at least 1 year of supervisory or management experience.
• Strong organizational, interpersonal, mathematical, and analytical skills.
• Fluency in English required; French is an asset.

Responsibilities

• Provide superior customer service and support Farm Boy's vision.
• Communicate product information and corporate policies to the service team effectively.
• Support floor operations including cash handling and maintaining cleanliness.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Analytical Skills

Mathematical Skills

Written Communication

Oral Communication

Education

Post-secondary program in business

Job description

This position is responsible for assisting the Service Department Manager in achieving store and department goals as communicated by the Store Manager and Department Manager. The duties must ensure a quality service approach to employees, customers, and suppliers, in line with the Farm Boy Way.

Major Responsibilities:

• Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
• Assist in developing the team through training, coaching, and recognition while maintaining confidentiality and trust.
• Communicate product information (codes) and corporate policies to the service team effectively.
• Safeguard financial information through document maintenance and retention, overseeing refunds, cashiers, over/short reports, and audit floats.
• Support floor operations including serving customers, cash handling, overrides, breaks, and maintaining department cleanliness.
• Assist with office management tasks such as inventory ordering, scheduling, and payroll.
• Perform other related duties as needed.

Qualifications:

• Typically requires a post-secondary program in business and at least 1 year of supervisory or management experience, or an equivalent combination of education and experience.
• Successful completion of Smart Serve or willingness to complete within 6 months.
• Strong organizational, interpersonal, mathematical, and analytical skills.
• Excellent written and oral communication skills.
• Good judgment and decision-making abilities when interacting with customers and team members.
• Ability to learn manual and automated systems and tools.
• Ability to work in a fast-paced environment, maintaining priorities and performance standards.
• Flexible schedule including nights, weekends, and holidays as required.
• Fluency in English is required; French is an asset.

Work & Sensory Environment:

• Providing service to multiple departments under tight deadlines.
• Standing and walking for long periods during shifts.
• Lifting, carrying, or handling heavy objects.

Additional Information:

Accommodation is available upon request for applicants and employees with disabilities.

Remote Work: Not specified. Employment Type: Full-time.

Key Skills: Customer Service, Access Control, Gym, J2ME, etc.

Experience: 1+ years preferred.

Vacancy: 1