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Join AKG Canada as an Assistant Service Delivery Manager in Victoria, where you will lead the operational services of a WorkBC Centre. This role focuses on delivering high-quality employment services, managing staff coaching, and ensuring program compliance, making a meaningful impact on diverse client groups. Ideal candidates will have a strong background in employment services and proven leadership abilities.
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OverviewConsistently working with and supporting the Service Delivery Manager and team in the attainment of our AKG Canada vision andvalues, the Service Delivery Assistant Manager position requires a highly competent employment services practitioner, who will successfully focus on the direct management of the ‘day to day’ operational services provided within a WorkBC Centre; in order to successfully meet the required and identified program outcomes and objectives. This includes, but is not limited to: providing problem solving techniques to the team in order to meet required service levels, ensuring consistent, superior client service experiences, and supervising the reception, self-serve, case management and case managed services of the WorkBC Employment Services program. With a clear and comprehensive understanding of applicable policy, this role is responsible for the day to day service delivery needs of the team as required for the ongoing and efficient running, and ongoing stakeholder satisfaction, in support of the required outcomes of the program.
ResponsibilitiesCoaching and Support
Service Delivery:
Policy/Process Administration:
Knowledge and Experience
Full-time
Wage Range$65,000.00 - $70,000.00
Work ConditionsOn-site in an office environment
Eligibility StatementOpen to all those eligible to work in Canada.
Equity StatementWe are committed to fostering a diverse and inclusive workplace. We believe that diversity of thought, background, and experience strengthens our team and drives innovation. We are dedicated to creating an environment where everyone feels valued, respected, and supported.