Assistant Service Coordinator, Empire Envelope

Socket.dev; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

RRSP matching

Professional environment

Job summary

Empire Envelope is seeking an Assistant Service Coordinator in Edmonton to support the Service Manager with entry of new jobs, scheduling, and coordinating service activities. The role involves serving as the primary contact for homeowners, creating work orders, and updating systems such as Supply Pro, Jobschedule, and Plexxis.

The ideal candidate will be highly organized, able to manage multiple priorities, and possess strong written and verbal communication.

Qualifications

• High School Diploma or equivalent; construction data entry experience is an asset.
• Extreme accuracy with data entry and tight deadlines.
• Proficient with Microsoft Office programs and JobSchedule/Plexxis.

Responsibilities

• Be the primary contact for homeowners requiring service.
• Work with the Service Coordinator to create service schedules and work orders.
• Assist in inspection reports and monitor Todo items in Supply Pro.
• Handle correspondence and update work orders in Supply Pro.
• Verify POs and update files in Jobschedule and Plexxis.
• Support, request, track, and create SupplyPro EPOs as directed by Management.

Skills

Data entry

Microsoft Office

Communication

Organization

Teamwork

Education

High School Diploma

Tools

Jobschedule

Plexxis

Microsoft Office

Job description

Title

Assistant Service Coordinator

Location

5651 70 St NW, Edmonton

What We Offer

• Competitive compensation and benefits package including RRSP matching.
• The opportunity to contribute to a growing organization with a strong reputation for excellence.
• A professional and collaborative work environment.

Job Overview

Reporting to the Service Manager as the Assistant Service Coordinatoryouassist with the creation and entry of new jobs for the Service division while supporting the Service Coordinator.

Your day-to-day responsibilities will include:

• Being the primary point of contact for our homeowners requiring service.
• Working closely with the Service Coordinator creating service tech schedules/workorders.
• Assisting in Inspection reports from Supply Pro.
• Monitoring and updating Todo’s in Supply Pro.
• Handling correspondence, emails, and notes in Supply Pro.
• Updating work orders in SupplyPro.
• Verifying PO’s and updating of files and values in both Jobschedule and Plexxis.
• Supporting, requesting, tracking, completing, and creating SupplyPro EPO’s as outlined by Management.

As our ideal candidate, you are…

• Organized; you effectively manage your time while balancing multiple priorities.
• A strong communicator; you clearly express your thoughts in conversation and in written communication and handle relations with the public, customers, suppliers, or others with tact and diplomacy.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements

• High School Diploma, or equivalent. Secondary school is a definite asset.
• Previous experience with data entry, preferably on drywall or construction products.
• Extreme accuracy with data entry and tight deadlines.
• Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint andPowerPoint) and Jobschedule and Plexxis.

Preferred Qualifications

• A pleasant demeanor and previous experience handling relations with the public, customers, suppliers, or others with tact and diplomacy is an asset.

WhatWeValue

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Staying current with technical job skills.Take responsibility for the outcomes of decisions and actions.

Work Conditions

You work in an office as well as field travel during regular business hours. Overtime may occasionally be required.

AboutUs

Empire Envelope, an established business unit of Qualico, is committed to satisfying customers throughout Alberta as they have been doing already for over 50 years. With operations in Edmonton and Calgary, we service all residential and commercial needs.

Our team is dedicated to being an industry leader and to building long-lasting relationships with customers and their people. We seek to deliver exceptional service, on time and of the highest quality to all our customers.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Closing date

October 1, 2026