Assistant Service Coordinator, Empire Envelope

Empire Envelope; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

RRSP matching

Competitive compensation

Collaborative environment

Job summary

Empire Envelope is seeking an Assistant Service Coordinator to support the Service Manager by creating new jobs and maintaining service schedules. This role combines office data entry with field coordination, ensuring accurate work orders and timely communications with homeowners.

The successful candidate will manage multiple priorities, communicate clearly, and maintain precise records using Supply Pro, Jobschedule, and Plexxis. Office-based with occasional field travel and overtime may occur.

Qualifications

• High School Diploma or equivalent; secondary school is an asset.
• Experience with data entry, preferably on drywall or construction products.
• Extreme accuracy with data entry and tight deadlines.
• Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint) and Jobschedule and Plexxis.

Responsibilities

• Primary point of contact for homeowners requiring service.
• Work with the Service Coordinator to create service tech schedules/work orders.
• Assist in Inspection reports from Supply Pro.
• Monitor and update Todo’s in Supply Pro.
• Handle correspondence, emails, and notes in Supply Pro.
• Update work orders in SupplyPro.
• Verify POs and update files and values in both Jobschedule and Plexxis.
• Support, request, tracking, completing, and creating SupplyPro EPOs as outlined by Management.

Skills

Organized

Strong communicator

Active listener

Detail oriented

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Office

Jobschedule

Plexxis

Job description

Title

Assistant Service Coordinator

Location

5651 70 St NW, Edmonton

What We Offer

• Competitive compensation and benefits package including RRSP matching.
• The opportunity to contribute to a growing organization with a strong reputation for excellence.
• A professional and collaborative work environment.

Job Overview

Reporting to the Service Manager as the Assistant Service Coordinator you assist with the creation and entry of new jobs for the Service division while supporting the Service Coordinator.

Your Day-to-day Responsibilities Will Include

• Being the primary point of contact for our homeowners requiring service.
• Working closely with the Service Coordinator creating service tech schedules/workorders.
• Assisting in Inspection reports from Supply Pro.
• Monitoring and updating Todo’s in Supply Pro.
• Handling correspondence, emails, and notes in Supply Pro.
• Updating work orders in SupplyPro.
• Verifying PO’s and updating of files and values in both Jobschedule and Plexxis.
• Supporting, requesting, tracking, completing, and creating SupplyPro EPO’s as outlined by Management.

As our ideal candidate, you are…

• Organized; you effectively manage your time while balancing multiple priorities.
• A strong communicator; you clearly express your thoughts in conversation and in written communication and handle relations with the public, customers, suppliers, or others with tact and diplomacy.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements

• High School Diploma, or equivalent. Secondary school is a definite asset.
• Previous experience with data entry, preferably on drywall or construction products.
• Extreme accuracy with data entry and tight deadlines.
• Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint) and Jobschedule and Plexxis.

Preferred Qualifications

• A pleasant demeanor and previous experience handling relations with the public, customers, suppliers, or others with tact and diplomacy is an asset.

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Staying current with technical job skills.
• Taking responsibility for the outcomes of decisions and actions.

Work Conditions

You work in an office as well as field travel during regular business hours. Overtime may occasionally be required.

About Us

Empire Envelope, an established business unit of Qualico, is committed to satisfying customers throughout Alberta as they have been doing already for over 50 years. With operations in Edmonton and Calgary, we service all residential and commercial needs.

Our team is dedicated to being an industry leader and to building long-lasting relationships with customers and their people. We seek to deliver exceptional service, on time and of the highest quality to all our customers.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest.

Closing date

October 1, 2026