Assistant Senior Slots Supervisor - Required Slots experiences in Casino

Cash & ACE Casinos; Calgary; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in the gaming sector is seeking a dedicated supervisor to lead the cage and slot operations. This role involves overseeing daily activities, ensuring exceptional customer service, and fostering a positive team environment. The ideal candidate will have a strong background in supervisory roles, excellent leadership skills, and a passion for delivering outstanding service. With a focus on integrity and compliance, this position offers an exciting opportunity to contribute to a dynamic team in a fast-paced environment. If you thrive under pressure and are ready to take on new challenges, this is the perfect role for you.

Qualifications

• 5+ years in a supervisory role with strong leadership and customer service skills.
• AGLC Gaming Registration and clear criminal record required.

Responsibilities

• Oversee cage and slot operations, ensuring high service levels.
• Resolve guest disputes and machine malfunctions effectively.
• Promote team spirit and ensure compliance with policies.

Skills

Leadership Skills

Organizational Skills

Customer Service Skills

Communication Skills

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

Minimum 5 Years in a Supervisory Role

AGLC Gaming Registration Number

Clear Criminal Record Check

AGLC Deal Us In Phase 1 and 2

Proserve Certification

Anti-money Laundering Training

Lotto Learn Certification

Tools

Outlook

Word

Excel

Job description

Job Overview:

Working in conjunction with the Senior Slot Supervisor, this position will oversee the day-to-day running of the cage and slot operations, while upholding our core values. This includes building team spirit, development, and mentorship.

Responsibilities and Duties:

1. Works in conjunction with the VIP ambassadors to ensure the highest level of service.
2. Schedules slot and count room staff while keeping within the budget, providing outstanding customer service.
3. Works directly with the Slot team and Senior Slot Supervisor to ensure policies and procedures are followed and implemented.
4. Resolves guest disputes, machine malfunctions (in conjunction with AGLC), and team member issues, ensuring clear communication with the Slot and Cage operations manager.
5. Continuously works to improve processes and service standards.
6. Promotes and maintains the highest levels of integrity and customer service.
7. Builds team spirit through positive reinforcement and recognizing excellence in the workplace, focusing on resolving conflict and confidentiality.
8. Ensures that Slot attendants perform their described duties.
9. Settles patron disputes based on technical recommendations.
10. Initiates/witnesses jackpots and promotes slot events.
11. Conducts inquiries into patron claims or complaints.
12. Ensures the Slot and cage operations manager is immediately informed of suspected theft or illegal activity.
13. Processes TITO Tickets over $5000.
14. Ensures duties are performed in accordance with AGLC, AML, and internal policies.
15. Unloads, reloads, and balances ATMs and NRTs.
16. Counts and verifies the balance of the slot vault.
17. Pays out AGLC Progressive Jackpots as well as any jackpot of $10,000 or more.
18. Ensures outstanding customer service by responding promptly to guest needs and requests for service.
19. Monitors and initiates all slot department initiatives, including overseeing large winnings (AML compliance) and ensuring cage and floor are running efficiently.
20. Other duties as assigned.

Education and Experience:

1. High school diploma or equivalent.
2. Minimum of 5 years in a supervisory role.
3. AGLC Gaming Registration Number.
4. Clear Criminal Record Check.
5. AGLC Deal Us In Phase 1 and 2.
6. Proserve.
7. Anti-money Laundering.
8. Lotto Learn.

Skills and Abilities:

1. Strong leadership, organizational, and customer service skills.
2. Working knowledge and ability to use Outlook, Word, and Excel.
3. Strong leadership and communication skills with the ability to maintain a good rapport between all departments and ownership.
4. Professional demeanor and ability to approach situations in a tactful manner.
5. Ability to work calmly under pressure and treat others with respect regardless of their status or position.
6. Accepts responsibility for own actions.
7. A passion for providing excellent customer service and full alignment with the organization's vision.

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Professional demeanor and ability to approach situations in a tactful manner.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

Work Conditions and Physical Requirements:

1. Walk/stand – Must be able to walk/stand throughout much of the shift.
2. Use of hands/fingers – must be able to use both hands to open machines and boxes on a repetitive basis.
3. Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This position frequently communicates with employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
4. Works in an indoor, fast-paced environment.
5. Advanced attention to detail.
6. Ability to work well under pressure.
7. Frequent bending, crouching, lifting, pulling, pushing, twisting, stretching, and turning.