Assistant Room Service Manager

Four Seasons Hotels and Resorts; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury hotel chain in Toronto is seeking an Assistant Room Service Manager to support daily operations in their Food and Beverage Team. This role involves supervising Room Service employees, ensuring exceptional guest experiences, and managing department efficiencies. Successful candidates will have 2 years of experience in a fast-paced environment, strong communication skills, and a proactive mindset. The position offers a dynamic work environment and various employee benefits.

Benefits

Paid time off, including vacation and sick days

Exclusive discount and travel programs with Four Seasons Hotels

Complimentary meals in employee dining room

Excellent training and development opportunities

Robust extended flex benefit plan

Employer-paid retirement plan with RRSP/TFSA flexibility

Qualifications

• 2 years of experience managing a fast-paced Food and Beverage department, ideally in a luxury environment.
• A college degree in hospitality, business administration, or a related field is preferred.
• Excellent communication and organizational skills, with proficiency in English (additional languages are a plus).
• Strong interpersonal skills with the ability to build positive relationships with guests and colleagues.
• High attention to detail, problem-solving abilities, and a proactive mindset.

Responsibilities

• Learn and execute daily Room Service operations, including guest orders, scheduling, and back-of-house processes.
• Manage goods, requisitions, inventories, and storage.
• Attend regular operational meetings to ensure seamless coordination between departments.
• Monitor and address the physical condition of Room Service facilities and equipment.
• Observe and adhere to Four Seasons' safety standards, work rules, and grooming guidelines.
• Supervise and coach Room Service employees to ensure established cultural and core standards are met.
• Conduct and enhance training programs focusing on service quality and operational standards.
• Engage with guests to provide recognition and handle concerns.
• Manage guest complaints and feedback, resolving issues promptly.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your culinary career? Four Seasons Hotel Toronto is looking for an Assistant Room Service Manager who shares our passion for exceeding guests' expectations and is willing to learn from and contribute to our Food and Beverage Team! Our Assistant Room Service Manager will be a key leader of a dynamic 24-hour operation that provides memorable experiences to our guests.

About the role:

The Assistant Room Service Manager supports the Room Service Manager in overseeing the daily operations and development of the Room Service department. This role ensures the Room Service team delivers exceptional guest experiences aligned with Four Seasons' luxury standards while maintaining operational efficiency.

What you will do:

• Learn and execute daily Room Service operations, including guest orders, scheduling, and back-of-house processes.
• Manage goods, requisitions, inventories, and storage, ensuring cost-effective usage and alignment with budgetary guidelines.
• Attend regular operational meetings to ensure seamless coordination between departments.
• Monitor and address the physical condition of Room Service facilities and equipment, recommending improvements as needed.
• Observe and adhere to Four Seasons' safety standards, work rules, and grooming guidelines.

Leadership & Team Development

• Supervise and coach Room Service employees to ensure established cultural and core standards are met.
• Assist in the selection, training, evaluation, and motivation of team members to foster a positive and high-performing work environment.
• Conduct and enhance training programs, focusing on service quality and operational standards.
• Provide constructive feedback and recognition to promote employee engagement and development.
• Work alongside the Room Service Manager to understand staffing, training, and performance management processes.
• Assist in onboarding new team members and conducting training sessions to ensure service consistency.
• Develop leadership skills through mentorship and by taking on team supervisory responsibilities during peak periods.

Guest Service Excellence

• Actively engage with guests to provide recognition, handle concerns, and fulfil special requests with professionalism and empathy.
• Oversee the quality of guest interactions to ensure a seamless luxury experience.
• Manage guest complaints and feedback, resolving issues promptly to maintain satisfaction.

What you will bring:

• 2 years of experience managing a fast-paced Food and Beverage department, ideally in a luxury environment.
• A college degree in hospitality, business administration, or a related field is preferred.
• Proven exceptional performance in your current role, demonstrating leadership potential.
• Excellent communication and organizational skills, with proficiency in English (additional languages are a plus).
• Strong interpersonal skills with the ability to build positive relationships with guests and colleagues. High attention to detail, problem-solving abilities, and a proactive mindset.
• Ability to work flexible hours, including late evenings, weekends, and holidays, based on business needs.

What we offer:

• Paid time off, including vacation days, management holiday days, and sick days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meals in our employee dining room, OASIS
• Complimentary dry cleaning of business attire
• Excellent Training and Development opportunities, including educational assistance, discounted e-Cornell courses, and access to complementary e-training
• Robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, Employee and Family Assistance Program
• Employer paid retirement plan with RRSP/TFSA flexibility

We look forward to receiving your application! Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.