Assistant Retail Manager - Concodia BookStop SGW

Follett; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in education technology is seeking a dedicated team member to assist in managing store operations. This role involves supervising sales staff, ensuring excellent customer service, and maintaining store standards. The ideal candidate will have retail experience and strong communication skills, contributing to a positive shopping environment. With a commitment to employee development and a supportive workplace culture, this position offers a chance to grow within a respected organization while contributing to the educational community. Join a team that values integrity, accountability, and teamwork.

Benefits

Medical, Dental, & Vision Insurance

401k with 100% Company Match

80 Hours Vacation + Sick Days

10 Paid Company Holidays

Quarterly Bonus Plan

Qualifications

• 1-3 years of retail or bookstore experience preferred.
• Effective verbal and written communication skills required.

Responsibilities

• Assist Store Manager in supervising and managing store operations.
• Train new team members and ensure compliance with store policies.
• Handle cash register operations and perform inventory management.

Skills

Retail Experience

Customer Service

Communication Skills

Organizational Skills

Education

Associate's Degree

Tools

Cash Register

Store Computer Systems

Job description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its
many campus locations.
Follett serves over half of the students in the United States and works with 80,000 schools as a leading
provider of education technology, services, and print and digital content. We're higher education's
largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local
campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more
than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and
education.

Pay Rate - $18.00 - $21.94 per hour

Job Description

Position Overview

This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on Store, company, and/or school operations. Receive and unload merchandise verify orders, and displays merchandise in accordance with company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store. Partners with various support partners including Store Operations, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary including:
  • Schedules team members' work hours
  • Trains new team members FT/PT and seasonal team members hired for peak seasons
  • Ensures Sales Team members follow company and store policies, procedures, and standards
  • Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify and unload orders as necessary.
• Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Executes merchandising standards, promotion standards, creating displays, etc.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end reports, and payroll reports.
• Applies shrink prevention practices and activities, such as visible customer service, etc.
• Performs other duties as assigned.

Requirements

• Associate's Degree or equivalent is preferred.
• 1 - 3 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• Computer literacy is required.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.
• General computer skills.

Full time benefits:

• Medical, Dental, & Vison
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.