Assistant Resort Manager (Contract)

Parkbridge; Oliver; On-site; CAD 40,000 - 45,000; Full time

Job summary

An established industry player is seeking an experienced Assistant Resort Manager to join their picturesque RV and campground property. This dynamic role involves supporting operations, staffing, budgeting, and planning, while serving as an ambassador for the brand. With opportunities for mentorship and career growth, this position is ideal for those looking to develop their management skills in a vibrant community setting. The role includes managing budgets, enhancing customer relations, and ensuring a safe environment for guests and staff. If you're passionate about hospitality and community engagement, this is the perfect opportunity to make a meaningful impact.

Benefits

Health & dental benefits

Pension plan

Paid time off

Performance incentives

Qualifications

• Solid management experience in hospitality or hotel industry.
• Excellent interpersonal skills and proficiency in Word, Excel, Outlook.

Responsibilities

• Train staff in delivering exceptional customer service.
• Assist in developing and mentoring staff.
• Ensure safe and enjoyable environment for guests and staff.

Skills

Management experience in hospitality

Interpersonal skills

Budget management

Problem-solving skills

Education

Relevant degree or diploma in hospitality management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Parkbridge Lifestyle Communities

Parkbridge Lifestyle Communities is Canada's leading developer and owner/operator of 90 residential and resort communities across six provinces. We enrich the lives of Canadians by helping couples buy their first home, enabling seniors to downsize and enjoy retirement, and providing families with vacation opportunities at RV resorts with activity programs and amenities. As part of QuadReal Property Group, we manage and invest in our properties, fostering strong customer relationships and vibrant communities with quality amenities.

Visit www.parkbridge.com for more information.

About QuadReal Property Group

QuadReal is a global real estate investment, operating, and development company based in Vancouver, BC, managing assets worth $94 billion. It has expanded from a Canadian full-service real estate company to investing in equity and debt markets worldwide, both publicly and privately. QuadReal aims to deliver strong investment returns while creating sustainable environments that add value to communities now and for future generations.

Learn more at www.quadreal.com.

Role Description

We are seeking an experienced and dynamic Assistant Resort Manager to join our team at Parkbridge's Gallagher Lake Resort in Oliver, BC. This is a contract position until June 2026.

About The Role

The Assistant Resort Manager supports operations, staffing, budgeting, and planning at our picturesque RV and campground property. They serve as ambassadors of the Parkbridge brand and are central to our communities. This role offers mentorship and career growth opportunities, with many assistants promoted to Resort Managers.

This is a secondment contract until June 2026, involving managing annual operating and capital budgets, personnel, customer relations, retailer relations, community enhancement, and other property management duties.

Main Responsibilities

What you bring to the table:

• Solid management experience in hospitality or hotel industry
• Excellent interpersonal skills and proficiency in Word, Excel, Outlook
• Understanding of business financials and successful budget management
• Ability to adapt to change, solve problems, and thrive under challenge

What You Will Be Doing

Customer Relations

• Train staff in delivering exceptional customer service
• Build brand recognition through service delivery
• Ensure a safe, enjoyable environment for guests and staff
• Conduct daily property tours
• Address customer complaints promptly and personally
• Collaborate with HR, H&S, Finance, IT, and other departments

Personnel Management

• Assist in developing and mentoring staff
• Build effective teams across departments
• Hire, train, and supervise staff as needed
• Ensure staff understand and adhere to resort standards and policies
• Schedule and monitor shifts based on business needs

Resort Operations & Administration

• Promote a customer-friendly business environment
• Lead by example and foster teamwork
• Enhance operational effectiveness and profitability
• Support management policies and attend regional meetings
• Maintain positive relationships with business partners
• Manage mail, courier, and invoice coding
• Prepare and monitor utilities and other spreadsheets

Financial

• Assist in annual budget preparation
• Record and track financial transactions
• Oversee employee timekeeping and payroll
• Generate client invoices
• Provide timely, accurate reports to management
• Procure goods and services following protocols

Health and Safety

• Ensure safe and environmentally responsible activities
• Maintain resort facilities in safe condition
• Report unsafe conditions immediately
• Train staff on safety procedures and equipment use

The annual base salary range for this role is $40,000 to $45,000. Actual salary depends on skills, experience, education, and market considerations. QuadReal offers a competitive total rewards package, including performance incentives, health & dental benefits, a pension plan, and paid time off.

Note: This role requires working weekends/holidays during the green season; winter weekends are generally not required.

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes outside of direct candidate submissions. Please have a valid agency agreement before submitting resumes. We provide accommodations for applicants with disabilities upon request.