Assistant Resident Manager, Côte Saint-Luc

Realstar; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A property management firm in Montreal is seeking an Assistant Resident Manager to provide exceptional customer service, manage property maintenance, and ensure cleanliness of common areas. The ideal candidate will have strong communication skills, be fluent in English and French, and be physically capable of handling general cleaning and minor maintenance tasks. Full-time position with a commitment to diversity and inclusivity.

Qualifications

• Previous property management experience is an asset.
• Ability to perform minor maintenance repairs and general cleaning duties.
• Good written and verbal communication skills required.

Responsibilities

• Greet and interact with residents professionally.
• Maintain cleanliness of common areas.
• Assist residents with maintenance requests.
• Monitor fire and life safety response systems.

Skills

Customer service skills

Communication skills

General cleaning duties

Ability to lift 50 lbs.

Fluent in English and French

Job description

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Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca / www.realstargroup.com /

Responsibilities : Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications

• Previous or similar property management experience an asset
• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English and French (applicable to Quebec only)

To apply, please email one resume to [e-mail] and include "Assistant Resident Manager Application" in the subject line.

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

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