Assistant Resident Manager (2-person team)

Realstar; Sherbrooke; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in property management. This role involves providing exceptional customer service, maintaining cleanliness in shared spaces, and assisting with property maintenance. The company offers a supportive work environment with opportunities for career development and extensive training. Ideal candidates will have strong communication skills and a commitment to fostering a welcoming atmosphere for residents. Join a diverse and inclusive team that values your contributions and supports your growth in the property management field.

Benefits

Competitive Salary

Rent-Free Apartment

Employer Paid Benefits

Quarterly Bonuses

Annual Bonuses

Ongoing Training Programs

Awards for Years of Service

Career Development Opportunities

Inclusive Work Environment

Annual Holiday Parties

Qualifications

• Strong customer service skills and ability to perform general cleaning duties.
• Fluent in English and French with good communication skills.

Responsibilities

• Greet residents and promote a welcoming atmosphere.
• Maintain cleanliness of common areas and assist with maintenance requests.
• Organize resident events and handle administrative tasks.

Skills

Customer Service Skills

Communication Skills

Basic Computer Skills

Ability to Lift 50lbs

Education

Previous Property Management Experience

Job description

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK.

What We Offer To Employees

• Competitive salary
• Rent-free, two-bedroom apartment
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications

• Strong customer service skills
• Previous or similar property management experience (an asset)
• Display a professional/presentable appearance
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
• Good written and verbal communication skills
• Fluent in English and French

To be considered for this position, please send both resumes to [e-mail]. We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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