Assistant Reservations Manager

AccorHotel; Banff; On-site; CAD 64,000 - 65,000; Full time

Job summary

A leading hospitality company is seeking an enthusiastic Room Reservations Leader to oversee their team at the Castle in the Rockies. The role involves managing daily operations, collaborating with various departments, and ensuring excellent service delivery, all while enjoying the stunning surroundings of Banff National Park. Candidates should have strong communication skills and a commitment to team success, with a background in hotel reservations being advantageous.

Benefits

Subsidized staff accommodation

One complimentary meal per shift

Comprehensive benefits package (Medical, Vision & Dental)

Defined Contribution Pension Plan with employer matching

Employee travel program with discounts

Discounts at resorts and dining outlets

Qualifications

• Minimum 18-month commitment to the role.
• Previous experience in hotel room reservations is an asset.
• Strong working knowledge of reservation systems is preferred.

Responsibilities

• Oversee daily operations of the reservations team.
• Collaborate with sales and marketing to develop packages and manage inventory.
• Support the team during peak periods and address guest concerns.

Skills

Attention to Detail

Verbal Communication

Written Communication

Team Management

Organization

Education

High School Diploma

Tools

Opera Property Management System

Central Reservations System

Microsoft Word

Microsoft Excel

Job description

We are seeking a highly energized organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management within the hospitality industry whilst enjoying the breathtaking setting of the Canadian Rockies

Competitive Salary : $64000 - $65000 gross annually based on previous experience & education

Job Duties Include :

• Oversee daily operations of the largest in-house reservations team in the NCA region (up to 19 colleagues) including scheduling payroll recruitment training and mentoring.
• Collaborate with Sales Revenue Management Marketing PR and Operations to develop packages rates and processes while managing guestroom inventory and resolving capacity challenges.
• Build and maintain strong relationships with internal and external partners including group organizers sales and conference services managers and tour operators.
• Champion departmental initiatives such as CES engagement incentive programs team meetings and service recovery follow-up (SCORE).
• Support the team during peak periods address guest concerns and assist other Rooms Division departments as required.

Qualifications :

Your Skills & Qualifications :

• High school diploma required
• Minimum 18-month commitment to the role
• Strong working knowledge of Opera Property Management System (PMS)
• Working knowledge of Central Reservations System (CRS)
• Familiarity with Passkey / GroupMax is an asset
• Previous experience in hotel room reservations is an asset
• Previous leadership experience in a hotel environment is an asset
• Proficient in Microsoft Word and Excel
• Strong written and verbal communication skills
• Solid understanding of hotel operations and reservations procedures
• Demonstrated ability to manage multiple administrative tasks and priorities

Additional Information :

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY : Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Remote Work :

Employment Type :

Full-time

Key Skills

Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

Experience : years

Vacancy : 1

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