Assistant Registrar – Student Accounts – Enrolment Services

Havens Alliance Group - Executive & Technology Talent Solutions; Halifax; On-site; CAD 67,000 - 87,000; Full time

Job summary

Saint Mary's University is seeking an Assistant Registrar - Student Accounts to join their Enrolment Services team. The role involves managing student financial accounts, providing customer service, and overseeing team operations. The successful candidate will have an undergraduate degree and extensive experience in accounts receivable and customer service.

Benefits

Competitive compensation

Comprehensive benefits package

Defined Contribution Pension plan

Vacation

Personal days

Flexible Workplace

Professional development

Holiday closure

Summer hour schedule

Employee Transit EPass through Halifax Transit

Qualifications

• Completion of an Undergraduate Degree.
• 5 years of accounts receivable experience.
• Demonstrated experience in customer service excellence.

Responsibilities

• Provide positive customer service experience related to student financial accounts.
• Maintain student account statement invoicing.
• Supervise Enrolment Services Representatives and Service Centre Coordinator.

Skills

Customer service excellence

Analytical skills

Problem-solving skills

Leadership

Communication

Education

Undergraduate Degree

Tools

Ellucian Banner

Job description

Date Posted: May 21st, 2025

Posting Deadline: June 4th, 2025

Department: Service Centre, Enrolment Services

Type of Employment: Permanent, Full-Time

Group Affiliation: APC Group, Group 6 ($67,407 - $86,862 annually)

At Saint Mary's University, you will be surrounded by a talented and dedicated team of professionals committed to accessibility, diversity, and the provision of a positive and supportive learning environment. We recognize the importance of the contribution and growth of each individual in the University's success. We are currently looking to fill the position of Assistant Registrar - Student Accounts to join our Enrolment Services team.

What we offer

As a team member at Saint Mary's, we are proud to offer many benefits. Some of these include:

• Competitive compensation
• Comprehensive benefits package
• Defined Contribution Pension plan
• Vacation
• Personal days
• Flexible Workplace
• Professional development
• Holiday closure
• Summer hour schedule
• Employee Transit EPass through Halifax Transit

Job Information and Responsibilities

Under the direction of the Director, Service Centre and Financial Aid & Awards, the Assistant Registrar Student Accounts will:

• Provide positive customer service experience to students related to student financial accounts, analysing customer inquiries and settlement requests
• Maintain student account statement invoicing
• Timely collection of student account receivables
• Identify and communicate with students at risk of meeting their financial obligation, explaining and providing payment options and support when necessary
• Establish defined payment plan options and selection plan processes
• Proactively monitor student accounts financial activity and undertake action as required to facilitate payment
• Devise and coordinate communication strategies related to payment schedules including assessment of interest charges and late payment fees
• Review status of delinquent accounts and initiate collections process
• Assist in preparing yearly write off analysis for uncollectable student debt
• Oversee the monthly reconciliations in support of the oversight of student receivable financial activity
• Collaborate with other operating units and/or agencies regarding the posting of tuition and ancillary fees
• Supervision of Enrolment Services Representatives and Service Centre Coordinator, requiring scheduling, training and guidance
• Selects and recommends direct reports, confirms selection and transfer of indirect reports
• Advise Director, Service Centre on student debt policy practices and make recommendations to support effective collection efforts.
• Execute the student debt policy, adherence to policies related to late charges, interest fees for past due accounts, registration holds and de-registration
• Assist with the implementation, execution, and maintenance of an integrated Student Accounts platform, delivering intuitive account statements, payment and refund options and automated communication plans

Experience and Education Requirements

To be the successful Assistant Registrar- Student Accounts you will have:

• Completion of an Undergraduate Degree
• 5 years of accounts receivable experience
• Demonstrated experience in customer service excellence
• Demonstrated experience in positively leading and managing a team
• Ability to communicate effectively, both orally and in writing
• Ability to organize, prioritize, and schedule work assignments
• Strong analytical and problem-solving skills
• Ellucian Banner considered an asset
• Experience within a post-secondary institution considered an asset.

Application Details

Apply for this opportunity online using our online application system through Career Beacon. Click on "Apply Now" and complete all required information fields. Qualified candidates should submit the following with their application:

• Resume
• Cover Letter
• Three Professional References

Late applications may not receive consideration. We appreciate all applications and note that only candidates selected for an interview will be contacted. No telephone calls please.

At Saint Mary's University, equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we encourage all qualified candidates to apply; however, preference will be given to applicants who self-identify as Black/African Nova Scotians, Indigenous peoples, racialized persons/visible minorities, persons with disabilities and women. If you require accommodations during the recruitment process, please contact Talent Acquisition at [e-mail].