Assistant Quality Manager

Southbridge Care Homes; Pickering; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player in healthcare is seeking an Assistant Quality Manager to enhance resident care and experience outcomes. This role involves supporting quality improvement measures, conducting audits, and ensuring compliance with statutory and regulatory standards. The ideal candidate will have strong leadership and communication skills, with a background in nursing and a passion for quality care. Join a dedicated team focused on excellence and make a significant impact on the lives of residents while fostering a positive work environment. This is an exciting opportunity to lead initiatives that promote person-centered care and uphold the rights of residents.

Qualifications

• 3+ years of nursing supervisory experience in Long Term Care.
• Current certification with the CNO as a Registered Practical Nurse is required.

Responsibilities

• Support and maintain quality improvement measures within the home.
• Assist in leading the RNAO Best Practice Guidelines program.
• Develop and implement resident care plans.

Skills

Leadership

Communication Skills

Quality Improvement Knowledge

Organizational Skills

Change Management

Nursing Supervisory Experience

Problem Solving

Education

Registered Practical Nurse Certification

License with the College of Nurses of Ontario

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PCC/POC Documentation

Job description

Job Title

Assistant Quality Manager

Credentials

Qualifications and Experience

• Current certification with the CNO as a Registered Practical Nurse is required
• Current license with the College of Nurses of Ontario.

The Assistant Quality Manager supports and maintains our Quality improvement measures within the home, assessing the environment to identify opportunities for improvement to enhance resident care and experience outcomes. Assist in Change Management processes, including conducting audits to monitor performance against quality standards.

Supports the Quality Manager in delivering quality related goals and aspirations including statutory, regulatory and quality compliance and improvement.

Responsible for both retirement and Long Term Care.

Reports to the Director of Care and Executive Director of the Home

Leadership: Total of 3+ years Nursing supervisory experience (if any), including a minimum of 3 years of experience in Long Term care

Strong Written, Verbal And Computer Skills Are Required

Demonstrated exemplary leadership and communication abilities

Positive outlook with a strong work ethic is required

Deadline-oriented and strong prioritization skills a must

Be a coach and a mentor

Technical Competencies

Working Knowledge and Compliance of: Accreditation Process, Applicable Contractual & Legislative Requirements. CNO standards, FLTCA 2021, Act & regulations, RHRA Retirement Homes Act 2010, Southbridge policies and Procedures, Quality Management Principles, Project Management Principles, Ability to read, write and communicate effectively in English and French (if any), Microsoft Word, Excel and Outlook, Facilitation Skills, Recording and Reporting Skills. Ability to navigate PCC/POC documentation, reports and Insights (QIP), RAI-MDS knowledge, Quality Improvement knowledge.

Role

Responsibilities And Key Accountabilities

Leadership and Communication

• Awareness and application of RNAO Best Practice Guidelines, Health Care Excellence Canada, Health Quality Ontario, and other best quality practices
• Assist in Leading the RNAO Best Practice Guidelines program in the home
• Creating reports, action plans and lessons learned briefings for colleagues on audit outcomes.
• Developing and implementing detailed clear concise resident care plans.
• Reports and communicate updates to care plans with resident and or substitute Decision Maker.
• Completes resident assessments for Retirement Home.
• Delivering briefings, training and education to staff.
• Provides direction to the nursing team in all aspects of resident care
• Interprets nursing philosophy, and in collaboration with the nursing team establishes and implements goals and objectives
• Provides direction to Directors of Clinical Care /Registered Staff in complex clinical cases
• Adheres to the collective agreement when developing and implementing human resources policies
• Has a good understanding of staffing patterns, and scheduling activities
• Conduct and facilitate a yearly Performance Appraisal as assigned
• Participates and or leads interview and hiring process
• Collaborate with the DOC/ED in counselling staff in areas of non-compliance, inappropriate and unprofessional behaviour. Utilizes the progressive disciplining process when disciplining employees which includes Union involvement
• Responsible for reading 24 hr report and Risk Management report on a daily basis. Collaborate with Nursing management team completion of high risk resident and family issues – looks at root cause analysis and amend issues in a timely manner
• Participate in monthly quality improvement calls
• Must be able to work flexible hours to meet the needs of the home.
• Attend and participate in committee meetings.
• Perform environmental scans to identify root cause problems and deficiencies that impact quality by,
• Be present on the units
• Converse with frontline team members
• Observe care and other practices (active observation vs passive observation)
• Identify gaps in training and education that impact quality and the provision of care.
• Must have strong organizational skills and attention to detail
• Be able to communicate effectively and timely
• Promotes the Person-Centered Care philosophy
• Demonstrates sound knowledge of the Resident Bill of Rights in both LTC & Retirement and monitors care to ensure the rights of residents are always respected and promoted
• Supports, mentor and coach nursing staff in his/her role
• Effectively communicates with staff at all levels, residents, families, other departments, and external stakeholders
• A member on the Leadership team, and Quality Team meetings and other meetings /committees as assigned
• Oversee the Clinical Program of the Nursing Department as assigned 1) Falls and Restraint Program; 2) Pain and Palliative Care Program; 3) Skin and Wound Care Program; 4) Continence Care Program; 5) Restorative Care Program; 6) Medication Management; and BSO team including and Continuous Quality Programs in the Home. Conducts regular audits, analysis and plan action to improve quality and mitigate risk.
• Participates in facility strategic planning to align the nursing department in response to internal and external environmental challenges
• Assists in developing and sustaining of the Quality Improvement program.
• Assist with the evaluation of all resident programs and services for relevance, quality, and effectiveness.
• Promotes equality, diversity and inclusion