Assistant Property Manager

Pennrose Management Company; Golden Horseshoe; On-site; Full time

Job summary

A leading company in property management seeks a dedicated individual for marketing and leasing responsibilities. The role involves coordinating events, ensuring excellent resident services, and managing property operations. Ideal candidates will have experience in multi-family property management and a strong customer service orientation. Flexibility in working hours is essential, including weekends and holidays.

Qualifications

• Minimum of 2 years’ experience in multi-family property management.
• Knowledge of HUD programs, including HOPE VI and project-based Section 8.

Responsibilities

• Coordinate leasing events and assist with resident services programming.
• Manage the property's answering service and ensure excellent customer service.
• Review and screen applications for approval.

Skills

Customer Service

Communication

Education

High School Diploma

Bachelor’s Degree

Tools

Yardi

Microsoft Excel

Microsoft Outlook

Job description

Overview

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.

Pay range: $22 - $28/hour depending on experience.

Responsibilities

• Coordinate leasing events such as open houses, realtor tours, and resident promotional activities.
• Assist with the development and implementation of resident services programming.
• Maintain knowledge of market conditions affecting leasing and operations, including corporate in/out migration and property competition.
• Manage the property's answering service, ensuring excellent customer service, current calling sequences, and accurate contact information.
• Notify residents of issues affecting their tenancy.
• File court documents for eviction and attend court hearings as the Landlord’s representative.
• Oversee security deposit administration, including unit inspections, disposition letters, and refunds.
• Assist Property Manager with building security, incident documentation, and notifications to management, owners, and insurance carriers.
• Be familiar with accounts payable and receivable procedures.
• Process property expenditures for approval.
• Keep a journal of administrative, facility, and market issues.
• Lead property tours, showing vacant units and amenities.
• Follow up with referrals, walk-ins, and inquiries.
• Maintain a reference book with property features, amenities, vacancies, rental rates, and promotions.
• Prepare leasing checklists and packages.
• Review and screen applications for approval.
• Maintain filing systems for tenants, applicants, vendors, and contracts.
• Collect deposits and rent payments.
• Monitor landlord-tenant relations and mediate disputes.
• Respond to resident concerns, provide counseling, and refer to agencies as needed.
• Use maintenance software to track work orders.
• Inspect apartments for move-in/out conditions and turnover status.
• Assist with annual unit inspections and recertifications.
• Help with marketing analysis and property reassessment.
• Stay compliant with policies and laws, including Fair Housing, Landlord Tenant laws, and leasing agreements.
• Order office supplies.
• Maintain office hours, including weekends and holidays.
• Adhere to invoice approval policies; this position does not authorize purchases.

Qualifications

Required Education and Experience:

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• Minimum of 2 years’ experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program and/or Hope VI preferred.
• Knowledge of HUD programs, including HOPE VI and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, Excel, and Outlook.
• Excellent customer service skills.
• Valid driver’s license, insured vehicle, and ability to travel between properties.

Working Conditions:

• Flexible working hours required, including weekends and holidays.
• Ability to travel by plane and car.
• Work at property locations within or near transitional neighborhoods.
• Physical ability to climb stairs, use elevators, bend, squat, and reach overhead.