Assistant Property Manager

Camby Modern Rentals; Cambridge; On-site; CAD 50,000 - 70,000; Full time

Job summary

A reputable apartment rental property in Cambridge seeks a Residential Assistant Manager to support day-to-day operations. The role involves delivering outstanding customer service, coordinating resident services, and assisting with leasing tasks. Ideal candidates exhibit strong communication, financial management, and leadership skills, with a minimum of 3 years of relevant experience. Flexibility to work weekends is required. This is a full-time position with an emphasis on creating a seamless living experience for residents.

Qualifications

• Minimum 3 years of experience in management operations within Hospitality or High-End Retail.
• Strong financial management, sales, negotiation, and leadership abilities.
• Ability and willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Deliver outstanding customer service and communicate with new clients.
• Conduct pre-move-in inspections and manage resident onboarding.
• Assist in planning resident social events and community engagement.

Skills

Customer service

Communication skills

Conflict resolution

Financial management

Leadership abilities

Job description

Camby Modern Rentals is a boutique apartment rental property in Uptown Cambridge that brings together people with a shared passion for curated design and carefree contemporary living. Our residents enjoy working in our co-working spaces and living in suites perfectly crafted for their unique lifestyles. With best-in-class amenities and 284 suites, Camby offers an unparalleled living experience.

Position Overview

The Residential Assistant Manager plays a key role in supporting the Residential General Manager in the day-to-day operations of Camby Modern Rentals. This position is responsible for delivering exceptional customer service, coordinating resident services, and assisting with leasing and administrative functions to ensure a seamless and elevated living experience for all residents.

Key Responsibilities

Delivering Exceptional Customer Service

• Serve as the first point of contact for residents, guests, and service providers, delivering outstanding customer service and explaining building features and services.
• Address questions from visitors and allied services staff.
• Communicate with new clients about pre-move-in requirements, including lease signing, elevator bookings, tenancy insurance, and utility account setup.
• Facilitate new resident onboarding:
• Coordinate with accounting to post lease agreement charges.
• Send welcome communications and schedule move-ins.
• Conduct pre-move-in inspections.
• Program fobs, set up intercom access, and distribute keys/transponders.
• Deliver welcome packages before residents’ arrival.
• Collaborate with the General Manager and Maintenance Manager to complete necessary duties.
• Ensure vacant suites meet building standards for prospect tours and incoming tenants.
• Conduct regular inspections of common areas and resolve any issues.
• Monitor resident service requests and arrange timely repairs.

Coordinating Suite Lifecycle Tasks

• Book elevators for residents’ departure.
• Conduct move-out inspections.
• Schedule repairs and cleaning services.
• Be on-call after hours for emergencies.

Resident Engagement & Communications

• Assist in planning and executing the Annual Activities Calendar to foster community engagement.
• Support the onsite team during resident social events.
• Assist with weekly community updates and reminders.
• Update the resident portal (RentCafé) with announcements and events.
• Maintain administrative records and tracking systems (move-in schedules, parking matrix, locker and bicycle storage).

Administrative & Leasing Support

• Create and process lease agreements for new and renewing residents.
• Prepare and manage documentation for parking spots and storage locker rentals.
• Communicate with residents regarding enforcement of rules and regulations.
• Ensure compliance with property management standards, legislative requirements, safety standards, and emergency procedures.
• Liaise with the leasing team to keep arrival and transfer lists up to date.
• Support the leasing team by welcoming prospects and conducting tours when needed.

Qualifications

• Minimum 3 years of experience in management operations within Hospitality, Senior Living, Luxury Residential Condominium, and/or High-End Retail is preferred.
• Exceptional communication, self-awareness, resourcefulness, and conflict resolution skills.
• Strong financial management, sales, negotiation, and leadership abilities.
• Ability and willingness to work flexible hours, including weekends and holidays.
• Attitude: Self-motivated, results-driven team player.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Management

Note: This job posting appears to be active, as there is no indication that it is expired or no longer accepting applications.