Assistant Property Manager

Oxford Properties Group; Calgary; On-site; CAD 75,000 - 85,000; Full time

Job summary

Oxford Properties Group is seeking an Assistant Property Manager for their Calgary Office. This role involves managing customer relations, assisting in property management tasks, and ensuring operational excellence. The ideal candidate should have a strong background in property management, excellent customer service skills, and a focus on multi-tasking.

Qualifications

• Minimum of 3-5 years of experience in Property Management.
• Demonstrated ability to multi-task under pressure.
• Strong interpersonal skills for working closely with customers.

Responsibilities

• Maintaining 'World Class' customer relations.
• Assist with annual budget preparation and reporting.
• Oversee customer onboarding and offboarding procedures.

Skills

Customer service

Communication

Analytical skills

Multi-tasking

Education

Post-secondary degree in business or equivalent

Tools

MS Office

Job description

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Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Are you a highly motivated individual looking to make a significant impact in property management? We are seeking an Assistant Property Manager to support our Calgary Office portfolio, which includes Eau Claire Tower, Centennial Place, and 400 Third, totaling over 3 million square feet.

In this dynamic role, you will collaborate with Senior Property Managers to deliver exceptional service to our customers and guests. Your responsibilities will encompass effective communication, addressing customer concerns, and assisting with day-to-day administrative and reporting tasks to ensure smooth property management operations.

As a key member of our engaged and ambitious team, you will be part of a world-class culture that prioritizes people development and long-term growth. We pride ourselves on leading the industry by earning respect through every interaction. We go above and beyond to build and maintain relationships by anticipating needs, being honest and considerate, and valuing our customers as genuine partners.

As a member of this team, you will be responsible for:

Customer Relationship Management

• Maintaining "World Class" customer relations with customers.
• Establish and maintain customer relationships to understand customer needs and resolve concerns;
• Ensure customer interactions are updated in CRM database;
• Ensure prompt and courteous attention to customer requests;
• Working to communicate effectively and in a timely manner with customers before, during, and after any construction project;
• Manage customer onboarding and offboarding procedures.
• Management and 3rd party management oversight of the day-to-day operations of the parkade and bike parking;
• Oversee customer lobby uses, marketing, events, company functions and charitable event;
• In collaboration with the Community Manager, assist with corporate marketing and events including posters, ENN/Pattison screens, lunch and learns, building wide events.
  
  

Reporting

• Regular review of tenant parking obligations and reconciling parking manager’s records;
• Assist in ensuring all reports are prepared accurately and in a timely manner, recognizing the importance of internal and external relationships;
• Assist in annual budget preparation;
• Assist with quarterly reforecasting/reporting;
• Assist with monthly management and complete revenue variance analysis; and
• Assist with monthly accruals.
  
  

Lease Administration

• Lease interpretation and ensure requirements are adhered to;
• Assist with customer renewals, expansions and landlord consents;
• Assist with reviewing leasehold improvement allowance and parking requirements as per the lease;
• Oversee storage license agreements and renewals;
• Assist and coordinate as required the broker fee payments and distribution with Property Administrators.
  
  

Accounts Receivable

• After Property Administrator’s initial collection efforts, collection/contact continued by APM as approved by Sr. PMs;
• Assist Property Administrator with default preparation and delivery notices to customer’s with respect to landlord remedies under the lease, recommend legal action to GM/Sr. PMs and assist legal counsel as required.
  
  

General Office Administration

• Develop complete understanding of all documentation and flow, providing support to all departments if required.
• Liaise with internal and external partners;
• Attend department and customer meetings and take minutes if required;
• Routine building and unit inspections.
  
  

Other

• Monitor and follow up on MAXX Support requests as required;
• Assist with hospitality program;
• Assist with Zero Waste Program, resolve any customer issues; and
• All other duties and projects as assigned from time to time.
  
  

To Succeed In This Role, You

• Minimum of 3-5 years of experience in Property Management required
• Demonstrated ability to multi-task and manage priorities under pressure with careful attention to detail
• Experience in managing operational budgets
• Project management experience is an asset
• Customer service and/or hospitality experience is an asset
• Demonstrated analytical and decision-making skills
• Strong computer skills and knowledge of MS Office required
• Excellent communication skills both written and oral
• Strong interpersonal skills for working closely with customers and customers
• Post-secondary degree with focus in business or equivalent
• Enrolment in RPA/CPM is an asset
  
  

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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