Assistant Program Supervisor

The Salvation Army in Canada; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Salvation Army in Canada seeks an Assistant Coordinator to oversee day-to-day operations at Bethany Home, ensuring quality service and support. This full-time role requires a commitment to the organization's mission and involves supervision, training, and program management in a dynamic, community-based environment. Candidates should have a background in social services and the ability to work with marginalized individuals while maintaining professional standards.

Benefits

Full-time employment with 40 hours per week

Qualifications

• Minimum two years of experience in a social service setting.
• Certification in First Aid/CPR and Non-violent crisis intervention valued.
• Strong understanding of behavior-based models.

Responsibilities

• Supervise and train staff at Bethany Home.
• Maintain compliance with governmental guidelines and Salvation Army policies.
• Prepare reports and maintain accurate client files.

Skills

Communication

Organizational skills

Problem-solving

Interpersonal skills

Education

Two-year formal post-secondary/college program diploma in a social services-related field

Tools

Microsoft Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary:

The Assistant Coordinator provides day-to-day supervision to the departmental staff and provides assistance, guidance, and support in the development and delivery of Bethany Home’s program goals and objectives in collaboration with the Program Supervisor. As scheduled by the Residential Services supervisor, this role works on call for staff.

Supervision

• in orientation and training of new employees.
• and promote quality of service in accordance with governmental contract guidelines and Salvation Army policies and procedures.
• Program Supervisor with staff schedules.
• to and resolve complaints from participants in the program and act on crises happening in the house in a timely manner.
• day-to-day supervision to the Bethany Home staff and provide guidance, training, support, and assistance.
• Bethany Home staff to conduct room checks of regular clients to monitor rooms to be kept neat, clean, tidy, and free of illegal substances.
• that all Administrative, Personnel, and Program and other Crossroads Residential Services Policies and Procedures are adhered to.
• as on-call support by providing guidance, assistance, and direction to staff. Provide backup support to and/or assume functions in program areas as needed. Respond to incidents and issues and report them to the Residential Services Supervisor as per policy.
• on, make recommendations and provide input and support to the Residential Services Supervisor as it relates to the program’s policies and procedures and residential issues and concerns.
• Assist the Residential Services Supervisor in developing and coordinating the delivery of designated employees in the absence of the Residential Services Supervisor.
• a supportive relationship and cooperate with employees, participants, volunteers, and students.
• Bethany Home Program:
• Participate in or delegate the conduct of room searches according to policy; ensure documentation of searches and results in the logbook.
• employees maintain the security and upkeep of the building.
• with Case Workers (Ministry of Social Services) and other Community Based Organizations.
• collaboration with the Residential Services Supervisor, assess, design, implement, monitor and evaluate all Bethany Home programs and interventions and ensure that program/intervention content, structure and delivery are consistent with The Salvation Army Crossroads Residential Services (CRS) and Bethany Home guidelines.
• support to help fulfill accreditation standards.
• that departmental information flow is clear, unimpeded, and complete to and from staff and residents within Bethany Home.
• and lead regular house meetings between residents and staff of Bethany Home programs.
• in the local OH&S committee regularly.
• that the Mission of The Salvation Army is actively presented in a sensitive and effective. manner to participants, staff and the public.
• communication with the Residential Services Supervisor, works with the Ministry of Social Services for reporting and communicating with MSS staff regarding residents and potential residents.
• develop and facilitate programs relevant to client’s needs, in consultation with the Residential Services Supervisor.
• client intakes are completed and ensure new clients are orientated with Bethany Home’s rules and regulations.
• and/or actively participate in client Assessment and related Bethany Home meetings.
• Administration, Documentation & Reporting:
• familiarity with funder requirements and contract agreements related to Bethany Home programs and assists the Residential Services Supervisor in fulfilling reporting requirements to funder standards.
• that staff maintain accurate, comprehensive, legible, and current client file records.
• assist the Residential Services Supervisor with statistical reports (SAMIS) or business-related matters.
  
  

CRITICAL RELATIONSHIP MANAGEMENT

Internal: MU leadership and staff, Case Conferences, OH&S, Staff Meetings, clients

External: Government of Saskatchewan Social Services Department, Community Organizations, Police

Managerial/Technical Leadership Responsibility

• position reports directly to the Residential Services Supervisor.
• Responsible as a group/work leader; responsible for assigning work, ensuring the workflow is
  
  

Financial And Materials Management

• role will have a credit card to support approved purchases for programming.
• Ensures compliance with the approved budget and authorizes minor financial expenditures previously discussed with the Residential Services Supervisor.
• Oversees and checks the maintenance and care of program facilities, including equipment and furnishings, and ensures compliance with all municipal licensing standards, including fire, water, Occupational Health & Safety, etc.
  
  

Working Conditions

• The work environment is typically in an office or a work site within a residential and community setting which potentially exposes staff to disagreeable people, unpleasant odors, toxic chemicals, bodily fluids, moving objects, sharp objects, slippery or wet surfaces, infectious diseases potential abuse, and marginalized people
• lift up to 20 lbs. and use computers regularly
• have some travel required
• work on call for the majority of the week and may be exposed to the potential pressure of meeting timelines
  
  

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and

Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• minimum of a two-year formal post-secondary/college program diploma in a social services-related field
• combination of experience and education may be considered.
  
  

Experience And Skilled Knowledge Requirements

• years of prior related experience, including experience in a social service setting, supervision, budgeting, working with marginalized individuals, and a social services background
• certification in First Aid/CPR, WHMIS, and Non-violent crisis intervention training would be valued assets.
• experience with Microsoft Office, internet, and keyboarding.
• understanding of the Behavior Based Model.
  
  

Skills And Capabilities

• and willingness to adhere to, uphold, support, and promote The Salvation Army’s mission, vision, and values in the day-to-day operations of the department.
• adhere to standards consistent with the values and philosophy of the Centre and The Salvation Army.
• and willingness to work in cooperation with other staff members of The Salvation Army; to treat residents, staff, volunteers, and the public with respect, dignity, and confidentiality.
• to follow The Salvation Army Code of Conduct.
• the dynamics of resident’s behaviour with the ability to assist staff when assessing their needs and risks.
• and willingness to work flexible hours per the needs and requirements of the position.
• and willingness to demonstrate empathy, concern, and interest in providing quality care for clients, work cooperatively with staff, communicate effectively (read, speak, understand written and verbal material in English) and react responsibly in emergency situations.
• skills in organizational disciplines, decision-making, and organizational and time management.
• to demonstrate understanding of and empathy toward cultural differences.
• in administration and file management procedures.
• to detail, problem-solving and analytical skills.
• a dependable work ethic and the ability to manage multiple tasks simultaneously.
• flexible, motivated, adaptable, and able to thrive in a fast-paced non-profit and union environment; be an efficient problem solver.
• to exercise considerable initiative and carry out the duties of responsibility of the position, with minimal direction and day-to-day supervision.
• able and committed to developing, implementing, and evaluating the type of programs delivered by Bethany Home Programs.
• a commitment to teamwork.
• to work both collaboratively and independently.
• to lead a team by fostering a strong environment of collaboration.
• skill in effective intervention in crisis situations.
• effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.
• to manage stress and workload in a positive manner.
• and willingness to lift/move equipment up to 20 pounds.
• and willingness to work with, support, and serve marginalized people in a compassionate, non- judgmental manner.
  
  

Police Check and Vulnerable Sector Check are required.

Driver's abstract is required.

This is a full time position at 40 hours per week.

Starting pay rate per CBA is $28.69 per hour.

Compensation

The target hiring range for this position is $28.69 to $29.24 with a maximum of $29.79.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.