Assistant Manger, Lift Operations

Canada West Ski Areas Association; Sun Peaks; On-site; CAD 60,000; Full time

Job summary

Join Canada’s second-largest ski area as the Lift Operations Assistant Manager at Sun Peaks. You’ll oversee a large seasonal team, ensuring operational efficiency and guest satisfaction, while enjoying perks like seasonal passes and paid vacations. We seek a passionate leader committed to safety and team dynamics in a beautiful outdoor setting.

Benefits

Winter/Summer Season Lift passes

Three weeks paid vacation

Health benefits plan

Matching RRSP and DPSP programs

Company supported training

Dining discounts

Retail discounts

Friends and family rates

Pay for Performance bonus program

Qualifications

• Experience in team leadership and management.
• Ability to motivate high performance teams.
• Strong communication and decision-making skills.

Responsibilities

• Assist with hiring, training, and scheduling staff.
• Oversee safe operations of lifts and conveyers.
• Ensure adherence to safety policies and procedures.

Skills

Leadership skills

Safety commitment

Strong administration

Multitasking

Continuous improvement mindset

Valid BC driver's license

Skiing/Snowboarding proficiency

PC programs proficiency

Education

Post secondary education in ski area operations or tourism management

Tools

Microsoft Office

Job description

Role Proposition: Reporting to the Lift Operations Manager, the Lift Operations Assistant Manager has joint oversight for a team of 85+ seasonal operators and supports the Operations Manager providing effective management of Lift Operations as it relates to product, people and experience. This position is ideally suited to a seasoned supervisor with a strong track record in operations management, combined with a commitment to safety, productivity & efficiency, team spirit and guest experience. With oversight for a significant seasonal workforce, we are seeking a people-focused leader and team champion, who can drive morale and productivity to both retain employees and bring out the best in them.

Compensation Information: $60,000 per annum

Physical Requirement: Medium, work activities involve handling loads between 10kg and 20 kg; predominately in an outdoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Post secondary education in ski area operations, tourism management or equivalent preferred.
• Lift 150 certification an asset.
• Solid leadership skills with track record for retaining and motivating high performance teams.
• Strong administrator.
• Flexible multitasker with ability to balance team and operational requirements and make/communicate sound decisions in the moment.
• Continuous improvement mindset, with appetite to seek new ways of delivering on our guest and employee experience.
• Valid BC driver’s license with abstract submitted annually.
• Strong skier/snowboarder.
• Proficient in use of PC programs including Microsoft Office.
• Guest experience champion and ambassador for Sun Peaks Resort.

Primary Responsibilities:

Operational:

• Assist with staff hiring, training, scheduling and administration.
• Efficient and safe operation of all passenger ropeways and conveyors.
• Daily quality control checks of all operating lifts, mazes and lift ramps on the mountain (winter and summer).
• Maintenance of records, including daily lift logs, personnel training records, incident reports, and weekly safety meetings.

Leadership/Team Enablement:

• Ensure staff work in accordance and adherence to established safety and inspection procedures.
• Assist in overseeing performance management, identifying opportunities for regular coaching and mentoring for supervisors and team members.
• Hold weekly (at minimum) staff meetings with follow-up on agenda items, minutes to be recorded and filed for Worksafe BC, OH&S and TSBC compliance.

OH&S:

• Oversight for, and adherence to, all safety policies, including training, incident/accident reporting, investigation and associated documentation.

Other:

• Work within the guidelines of our Environmental Management Policy and represent Operations on the EMS committee.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.