Assistant Manager - Victoria Main Branch

Scotiabank; Victoria; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead its Retail Sales and Customer Service teams in a vibrant Canadian bank branch. This key leadership role emphasizes fostering a customer-focused culture, enhancing client relationships, and coaching team members to achieve their goals. With a commitment to inclusivity and employee recognition, this role offers the chance to make a significant impact within the branch while enjoying a comprehensive compensation plan. If you are passionate about driving success and creating exceptional customer experiences, this opportunity is perfect for you.

Benefits

Comprehensive Compensation Plan

Inclusive Culture

Employee Recognition Programs

Qualifications

• Proven experience in managing teams and engaging staff effectively.
• Strong background in personal banking and sales management.

Responsibilities

• Lead and oversee Retail Sales and Customer Service teams.
• Build and strengthen customer relationships through financial advice.

Skills

People Management

Personal Banking

Sales Management

Customer Relationship Building

Mutual Fund Sales License

CIFP Diploma in Financial Planning

Branch Compliance Knowledge

Education

CIFP Diploma in Financial Planning

Bank Recognized Equivalent

Job description

About the role

As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business strategies, initiatives, and specific individual goals are executed and delivered in support of the team’s objectives.

Is this role right for you? In this role, you will:

• Be passionate about leading and driving a customer-focused culture throughout your team to deepen client relationships.
• Assist with building and strengthening existing and new customer relationships by providing financial advice and customer service.
• Coach your team to success, both on an individual basis and for the Branch/Bank.
• Be highly engaged when dealing with your staff, customers, and partners.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Experience as a people manager and the ability to engage your team.
• Experience in personal banking.
• Demonstrated sales management experience and the ability to market Scotiabank.
• The ability to build strong relationships focused on providing a great client experience and growing relationships with existing Bank customers.
• A license to sell mutual funds.
• Successfully completed the CIFP Diploma in Financial Planning (or Bank recognized equivalent).
• Satisfied the educational requirements to act as an Alternate Branch Compliance Officer.

What’s in it for you?

• You are in a key leadership role that is recognized by the Bank with a comprehensive compensation plan.
• Ability to make a lasting impact on both the branch staff and the customers.
• An inclusive culture where we value and recognize our employees’ contributions.