Assistant Manager - Terra Losa Centre

Scotiabank; Edmonton; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading Canadian bank seeks an Assistant Manager to lead its Retail Sales and Customer Service teams. This role focuses on driving customer relationships and team success, requiring managerial experience in banking and a commitment to a customer-focused culture. Candidates with the CIFP Diploma and a license for mutual funds are preferred, offering a chance to make a significant impact in a key leadership position.

Benefits

Comprehensive compensation plan

Inclusive culture with employee recognition

Qualifications

• Experience as a people manager with team engagement skills.
• Experience in personal banking is essential.
• Ability to market and enhance customer relationships.

Responsibilities

• Lead and oversee the Retail Sales and Customer Service teams.
• Assist in building and strengthening customer relationships.
• Coach team members for success on both individual and branch levels.

Skills

Customer service focus

Sales management

Relationship building

Team leadership

Education

CIFP Diploma in Financial Planning

License to sell mutual funds

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business strategies, initiatives and specific individual goals are executed / delivered in support of the team's business strategies and objectives.

Is this role right for you? In this role, you will :

• Be passionate about leading and driving a customer focused culture throughout your team to deepen client relationships
• Assist with building and strengthening existing and new customer relationships by providing financial advice / customer service
• Coach your team to success, both on an individual basis as well as for the Branch / Bank
• Be highly engaged when dealing with your staff, customers and partners

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have :

• Experience as a people manager and the ability to engage your team
• Experience in personal banking
• Demonstrated sales management experience and the ability to market Scotiabank
• The ability to build strong relationships focused on providing a great client experience and growing relationships with existing Bank customers
• A license to sell mutual funds
• Successfully completed the CIFP Diploma in Financial Planning (or Bank recognized equivalent)
• Satisfied the educational requirements to act as Alternate Branch Compliance Officer

What's in it for you?

• You are in a key leadership role that is recognized by the Bank with a comprehensive compensation plan.
• Ability to make a lasting impact on both the branch staff and the customers.
• An inclusive culture where we value and recognize our employees' contributions.

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.