Assistant Manager - Table Reservation / F&B Sales

Accor Hotels; Whistler; On-site; CAD 50,000 - 75,000; Full time

Job summary

A prominent hotel group seeks an F&B Outlet Manager to oversee the full operational management of the food and beverage outlet. The successful candidate will enhance revenue through strategic sales techniques while ensuring a high standard of service and team development. With responsibilities ranging from financial analysis to team management, this role requires a dynamic individual with strong negotiation skills and a commitment to quality.

Qualifications

• Experience in managing food and beverage operations.
• Strong financial acumen with ability to analyze reports.
• Proven track record in increasing sales and customer loyalty.

Responsibilities

• Manage F&B outlet operations focusing on guest satisfaction and revenue.
• Supervise team sales behavior and ensure quality of service.
• Develop and execute marketing promotions to drive business.

Skills

Sales Techniques

Negotiation Skills

Team Management

Customer Focus

Job description

Job Description

• JOB PURPOSE

To manage the complete F&B outlet operations. As a manager, behaves in an exemplary fashion, embodying the brand mindset, manages the team ensuring guest satisfaction, quality and high standards of service for customers and ultimately leads the outlet to attain profitable results.

• KEY OPERATIONAL RESPONSIBILITIES

Financial

• Increases revenue for the point of sale through additional sales techniques.
• Prepares and analyzes financial reports/results and implements corrective actions as necessary.
• Manages the Events cost in accordance with the expense budgets and ensures efforts to reduce costs and expenses without compromising on quality.
• Ensures that efforts serve sales objectives; maximizes the productiveness of interactions by monitoring and building on customers’ cues.

Operational

• Assists in developing, contributing ideas, and guest numbers to plan and execute all Food & Beverage promotions with the operations and communications departments. Works with the Marketing & Ecommerce department on creating online aggregator interfaces for R&B related promotional activities, packages, set menus, and Sunday brunches. Understands and creates awareness of such promotional R&B activities of vicinity competition, internal Pullman & Novotel departments, and guest database.
• Works closely with Event Management’s clients to capture guest’s open meal plans for R&B business; utilizes previous business as the database to build future opportunities.
• Partners with Sales & Marketing account managers to visit potential accounts to drive restaurant business.
• Attends social functions to meet new business opportunities. Uses negotiating skills and creative selling abilities to create additional R&B business. Uses sales resources and administrative/support staff effectively.

Business plan /Analysis

• Supervises the team's sales behavior.
• Analyzes sales and revenue and strives to achieve and exceed the financial budgets as per hotel policy.
• Makes efforts to train the team in up-selling and suggestive selling techniques.
• Helps increase guest loyalty through quality of service.

Team Management

• Evolves working methods in line with brand philosophy.
• Respects labor law, particularly when preparing work schedules.
• Integrates, trains, and manages personnel and assists team members to improve their skills and provides support for career development.
• Ensures staff are well presented (clothing, personal hygiene, etc.).
• Ensures smooth coordination between all F&B departments.

General Duty

• Organizes work and personnel according to activity levels.
• Shares responsibility for meeting department targets with superiors by respecting procedures and internal audits, increasing sales.
• Ensures the workplace remains clean, tidy, and safe, respecting brand standards.
• Follows safety guidelines for equipment use.
• Applies hotel security regulations (e.g., in case of fire).
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, waste sorting, etc.).