Assistant Manager - Speedy Glass

Belron Canada inc; London; On-site; CAD 45,000 - 80,000; Full time

Job summary

An established industry player in automotive glass technology is seeking an Assistant Manager to support daily operations and drive team success. This role is pivotal in maximizing sales and profits while ensuring exceptional customer service. You'll have the opportunity to lead a dynamic team, implement strategies for improvement, and foster a safe and productive work environment. With a commitment to employee development and a comprehensive benefits package starting from day one, this is a fantastic opportunity to advance your career in a supportive and inclusive workplace. Join us and make a real difference in the customer experience while achieving your professional goals!

Benefits

Comprehensive benefits package

Pension plan

Opportunities for advancement

Training and skill development

Flexible schedules

Qualifications

• 3+ years of experience in sales, customer service, or management.
• Exceptional communication and problem-solving skills.

Responsibilities

• Support Service Centre Manager in daily operations and achieving targets.
• Recruit, train, and coach team members for optimal performance.

Skills

Sales experience

Customer service

Management

Mechanical aptitude

Team leadership

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people to realize their full potential.

We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Job Description

The Assistant Manager will support the Service Centre Manager in planning and executing the day-to-day activities. You will help achieve a productive and profitable operation while helping to promote a corporate image of excellence by pushing for results, building a strong team, and delivering excellent customer service.

Who you are:

• Assist Service Centre Manager in maximizing sales and profits by meeting and exceeding financial targets.
• Assist Service Centre Manager in establishing store objectives and implementing strategies to achieve them.
• Evaluate team results according to performance indicators (KPIs) in order to make recommendations.
• Make recommendations to improve operational processes.
• Ensure customer expectations are consistently exceeded.
• Help develop and maintain a strong trade and fleet customer base.
• Help recruit, train, and coach team members on an ongoing basis.
• Promote a safe and productive work environment where employees can achieve their professional and personal objectives.
• Provide technical support to Interlock and glass technicians.
• Ensure compliance with all insurance partners.
• Ensure full adherence to all company policies and procedures, including all safe work practices.
• Manage inventory levels to ensure product availability.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Fulfill all responsibilities of Service Centre Manager in their absence.

This role is responsible for the following tasks:

• Minimum of three (3) years of experience in sales, customer service, and/or management.
• Flexibility to work varied schedules and work locations.
• Mechanical aptitudes.
• Customer focused and results oriented.
• Team oriented with ability to lead and motivate.
• Exceptional communication and problem-solving skills.
• Proficient in MS Office applications.

Why Belron Canada will bring out your best:

• You will be able to see the results of your work and are given the opportunity to try new things.
• Forget unpredictable schedules and long hours. We have a life and know you have one too.
• Our comprehensive benefits and pension package starts on your first day of employment.
• We are a growing organization where opportunities for advancement, training, and skill development are always coming up.

We know job applications can be time-consuming and your time is important to us. That is why no cover letter is required to be a part of a community. You can make a difference. You can bring out your best.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres, and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Accessibility: We welcome all applicants for this position and are committed to providing reasonable accommodations during the recruitment and selection process. If you are contacted for a job opportunity, please let us know if you require accommodations because of disability to ensure your fair and equitable participation throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.