Assistant Manager - Speedy Glass

Belron Canada inc; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

Belron Canada is seeking an Assistant Manager to support the Service Centre Manager by ensuring profitable operations and excellent customer service. With a focus on team leadership and operational excellence, this role offers a chance to develop skills in a dynamic environment with a commitment to employee growth.

Benefits

Comprehensive benefits and pension package

Opportunities for advancement and skill development

Work-life balance

Qualifications

• Minimum of three years of experience in sales, customer service, or management.
• Flexibility to work varied schedules and locations.
• Mechanical aptitude.

Responsibilities

• Support Service Centre Manager in daily operations.
• Evaluate team results according to KPIs.
• Ensure customer expectations are exceeded.

Skills

Customer-focused

Results-oriented

Team-oriented

Exceptional communication

Problem-solving

Tools

MS Office

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people so they can realize their full potential.

We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace. We take pride in ensuring every member of our team feels empowered.

Job Description

The Assistant Manager will support the Service Centre Manager in planning and executing the day-to-day activities. You will help achieve a productive and profitable operation, while helping to promote a corporate image of excellence by pushing for results, building a strong team, and delivering excellent customer service.

Who you are:

• Assist Service Centre Manager in maximizing sales and profits by meeting and exceeding financial targets.
• Assist Service Centre Manager in establishing store objectives and implementing strategies to achieve them.
• Evaluate team results according to performance indicators (KPIs) to make recommendations.
• Make recommendations to improve operational processes.
• Ensure customer expectations are consistently exceeded.
• Help develop and maintain a strong trade and fleet customer base.
• Help recruit, train, and coach team members on an ongoing basis.
• Promote a safe and productive work environment where employees can achieve their professional and personal objectives.
• Provide technical support to interlock and glass technicians.
• Ensure compliance with all insurance partners.
• Ensure full adherence to all company policies and procedures, including all safe work practices.
• Manage inventory levels to ensure product availability.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Fulfill all responsibilities of Service Centre Manager in their absence.

This role is responsible for the following tasks:

• Minimum of three (3) years of experience in sales, customer service, and/or management.
• Flexibility to work varied schedules and locations.
• Mechanical aptitude.
• Customer-focused and results-oriented.
• Team-oriented with the ability to lead and motivate.
• Exceptional communication and problem-solving skills.
• Proficient in MS Office applications.

Why Belron Canada will bring out your best:

• You will see the results of your work and have the opportunity to try new things.
• Forget unpredictable schedules and long hours. We value work-life balance.
• Our comprehensive benefits and pension package start on your first day.
• We are a growing organization with opportunities for advancement, training, and skill development.

We know applying for jobs can be time-consuming, so no cover letter is required. Join our community, make a difference, and bring out your best.

We believe genuine care can improve the customer experience, starting with the careers of our team members.

Belron Canada is part of the Belron International family, a global leader in auto glass repair, replacement, and digital camera calibration. We operate over 325 service centres, 2 distribution centres, and 26 warehouses across 10 provinces, with over 1,200 employees.

Our pursuit of excellence commits us to sustainable, world-class care for our communities and the environment.

If you value your career as we value our employees and customers, there’s no better time to join Belron Canada and #BringOutYourBest!

Accessibility: We welcome all applicants and are committed to providing reasonable accommodations during the recruitment process. If contacted, please inform us if you require accommodations due to a disability. All information will be kept confidential and used solely for providing an accessible candidate experience.